Vyshnav Raj

Led the Business Analysis function for a CRM transformation moving business processes from Excel and paper-based working to a CRM platform. Prepared BRDs, FRDs, user stories, and acceptance criteria; prioritised requirements by release phase.

Led business analysis, requirements, stakeholder engagement, process analysis, delivery support, UAT, training, and project coordination across multiple client engagements.

Served as the sole Business Analyst, working with client-side and internal project managers on requirements, user stories, acceptance criteria, and business validation. Facilitated solution-alignment discussions involving 10-20 business and technical stakeholders.

Participated in 7-8 pre-sales opportunities, conducting discovery discussions with CEOs, directors, and senior business stakeholders. Analysed business processes, systems, operational challenges, and transformation opportunities and translated findings into proposal content.

Conducted Salesforce organisation assessment activities and analysed system usage, business processes, and improvement opportunities. Presented findings and recommendations to client stakeholders and supported development of migration/transformation approaches.

Worked as Business Analyst on a Service Management modernisation initiative involving stakeholders in Singapore and Hong Kong. Supported the transition from Salesforce Classic to Lightning and led requirements analysis, user stories, and requirements change/prioritisation.

Supported a senior Business Analyst across requirements gathering, process mapping, BRD/FRD preparation, user stories, and acceptance criteria. Supported sprint planning and Scrum ceremonies and assisted with Azure Boards/backlog activities.

Bachelor of Technology in Electrical & Electronics Engineering from APJ Abdul Kalam Technological University.