At Tata Consultancy Services (TCS), I elicit and document business requirements, develop user stories and acceptance criteria, and map AS-IS/TO-BE processes. I contributed to CRM workflow improvements associated with a 30% reduction in customer response time.
I coordinate UAT activities, including requirements validation, test scenario review, defect tracking, and business sign-off support. Previously, as a Process Analyst at Cognizant, I gathered and analysed requirements, maintained traceability, and prepared stakeholder updates and process documentation.
