Mayur Kharat

MK

Looking for a job

Mayur Kharat

@mayurkharat1

Salesforce Solution Analyst at bp, shaping enterprise CRM solutions and automating processes with Salesforce Flows.

At bp, I lead solution design for Salesforce initiatives supporting global business operations. I work with business and technical stakeholders to assess feasibility, identify risks, and shape scalable solutions, including automation using Salesforce Flows.

At Infosys, I led requirements gathering and solution design across Salesforce programs, turning business needs into user stories and delivery-ready backlogs. I also supported CTI integration and customer service transformation, and provided leadership during UAT, go-live, and hypercare.

Experience

Work history, roles, and key accomplishments

BP

Current

Salesforce Solution Analyst

Current

Sep 2024 - Present (2 years 1 month)

Lead solution design activities for Salesforce initiatives supporting global business operations. Partner with Product Owners, Architects, Developers and Business Stakeholders to define scalable and supportable solutions.

Salesforce Solution Design Discovery Workshops Feasibility Assessment Impact Analysis Salesforce Flows Automation Governance Stakeholder Management

IN

Salesforce Business Analyst / Solution Lead

Jan 2019 - Sep 2024 (5 years 8 months)

Led requirement gathering and solution design activities across multiple Salesforce programs. Facilitated workshops with business stakeholders to identify requirements and define future-state processes.

Salesforce Business Analysis Requirements Gathering User Stories Acceptance Criteria Computer Telephony Integration (CTI)UAT Dashboarding Reporting

CI

Salesforce Administrator

Cross Country Infotech

Sep 2017 - Dec 2018 (1 year 3 months)

Managed Salesforce administration, security and access controls. Configured complex sharing models, roles, profiles and permission sets.

Salesforce Administration Security Sharing Models Rôles Profiles Permission Sets Workflow Management Approvals Deployment

CS

Salesforce Administrator

Cognizant Technology Solutions

Jun 2013 - Sep 2017 (4 years 3 months)

Delivered Salesforce support and administration for enterprise users. Managed security requests, user administration and system enhancements.

Salesforce Administration Security User Administration Automation Reports Dashboarding

HS

Customer Relations Advisor

Hutchisson 3 Global Services

Jun 2011 - Jun 2012 (1 year)

Provided technical and customer support services for UK customers. Managed issue resolution, troubleshooting and escalations.

Customer Support Troubleshooting Issue Resolution Escalation Management

Education

Degrees, certifications, and relevant coursework

NU

National Institute of Business Management, Bharathiar University

MBA, Business Management

Pursued an MBA at the National Institute of Business Management, Bharathiar University.

UP

University of Pune

BBA, Business Administration

Earned a Bachelor of Business Administration from the University of Pune.

SS

Sainik School, Satara

Grade XII, General

Completed Grade XII at Sainik School, Satara.

SS

Sainik School, Satara

Grade X, General

Completed Grade X at Sainik School, Satara.

Tech stack

Software and tools used professionally

Salesforce

Salesforce Sales Cloud

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Social media

Job categories

Salesforce Analyst Salesforce Business Analyst Salesforce Administrator

Skills

Salesforce Salesforce Service Cloud Salesforce Sales Cloud Salesforce Flows Solution Design Feasibility Assessment Discovery Workshops Business Process Analysis Requirements Elicitation User Stories Acceptance Criteria Impact Assessments Process Improvement Salesforce Automation Computer Telephony Integration (CTI)

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