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Shruti Salunke

@shrutisalunke

Business Analyst and QA professional delivering Salesforce CRM implementations, from requirements and functional testing through UAT.

India

Message

In my current work on IT Services Management System, I translate Salesforce business discussions into functional requirements, BRDs, FRDs, user stories, and test scenarios. I analyze RingCentral and Apollo integration requirements and validate Salesforce functionality with clients and developers.

Previously, on Chemical Manufacturing System and Staffing & Recruitment Management System, I documented business processes and tested Salesforce workflows and integrations, including SAP, Business Central, Zoho Sign, and Intuit. I also supported UAT, tracked issues, and validated fixes against agreed requirements.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst + QA

Current

IT Services Management System

Jun 2026 - Present (4 months)

Gathered and analyzed requirements for Salesforce CRM processes, prepared BRDs/FRDs and user stories, and validated functionality including Flows, Validation Rules, and integrations with RingCentral and Apollo.

Salesforce Sales Cloud Service Cloud RingCentral Apollo Salesforce Flows Validation Rules Case Management Functional Testing UAT BRD FRD User Stories

Business Analyst + QA

Chemical Manufacturing System

Sep 2025 - Jul 2026 (10 months)

Gathered and analyzed business requirements for Salesforce processes, prepared documentation, and validated integrations with Business Central and SAP, including testing of business rules and UAT support.

Salesforce Sales Cloud Salesforce Flows Validation Rules Approval Processes Business Central SAP Functional Testing UAT BRD FRD User Stories Process Mapping

Business Analyst + QA

Staffing & Recruitment Management System

Aug 2024 - Jul 2025 (11 months)

Gathered requirements for recruitment and staffing processes, defined candidate lifecycle, and validated Salesforce automation and integrations including Zoho Sign and Intuit.