At Tech Mahindra Limited, I analyze requirements for Wabtec Transport Systems across Salesforce CPQ and integrated enterprise systems. I document business requirements, user stories, process flows and field mappings, then prepare test scenarios and perform functional testing.
For Standard Bank, I led requirements analysis for a Salesforce Financial Services Cloud implementation covering customer onboarding, credit lifecycle and risk assessment. I mapped processes in BPMN 2.0 and validated configurations, access controls and integration requirements.
Across work for Umpqua Bank, PCS Retirement and CBRE, I gathered requirements for Salesforce implementations, supported data migration and validation, and carried out UAT and defect management. My experience spans Financial Services Cloud, Sales Cloud and Service Cloud across banking, retirement and wealth management, and real estate.
