Vuyani Hendry
@vuyanihendry
Experienced team supervisor in IT services and logistics.
South AfricaWhat I'm looking for
With over two years of experience in the IT services and logistics industry, I have honed my skills as a Customer Delivery Professional (CDP) Gatekeeper and Team Supervisor. I currently manage a dedicated team of 12 CDPs, responsible for ordering Access and Fibre cables for a diverse clientele, including Fortune 500 companies. My role involves coordinating with multiple suppliers across various regions in Europe, ensuring that we consistently meet and exceed our KPIs.
My commitment to excellence has been recognized through the receipt of four Habit Flagbearer Awards, which highlight my ability to inspire performance, demonstrate stewardship, and communicate effectively. Additionally, I have over a year of experience as a Call Center Consultant, where I was honored with a Certificate of Achievement for surpassing my targets and KPIs. I pride myself on my strong leadership skills and my ability to foster a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Customer Delivery Professional Gatekeeper (Team Supervisor)
Wipro Technology
Jul 2023 - Present (2 years 4 months)
Supervised a team of 12 Customer Delivery Professionals (CDPs) responsible for ordering Access/Fibre cables for diverse customers, including Fortune 500 companies, coordinating with various suppliers across Europe. Acted as a single point of contact for account teams, project managers, and internal/external teams to ensure successful order management and issue resolution.
Call Center Consultant
Tenacity Financial Services
Oct 2020 - Feb 2023 (2 years 4 months)
Engaged customers to offer store accounts for the Pepkor group and managed customer queries regarding account activation, balance, and usage. Efficiently captured customer information into the system to process applications.
Education
Degrees, certifications, and relevant coursework
Open Learning Group
Higher Certificate, Logistics
Currently pursuing a Higher Certificate in Logistics through distance learning.
Wellington Secondary School
Matriculated, General Studies
Completed secondary education at Wellington Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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