Open to opportunities

afzal majothi

@afzalmajothi

Message

Dynamic professional with 20 years in customer service and operations.

South Africa

Message

What I'm looking for

I am looking for a role that values operational excellence and team development.

I am a dynamic and results-driven professional with over 20 years of cross-industry experience in customer service, warehouse operations, procurement, and team leadership. My proven track record in driving operational excellence and optimizing workflows has allowed me to lead high-performing teams effectively. I thrive in fast-paced, high-pressure environments and am adept at utilizing various ERP systems, including SAP and Sage, to enhance business management and administration.

In my current role as a Customer Service Team Lead at Amazon, I lead and mentor a remote inbound customer service team, ensuring we consistently meet and exceed customer satisfaction and team targets. My experience as a General Manager at Home in One Imports further honed my skills in overseeing retail store and warehouse operations, managing inventory processes, and implementing performance tracking systems. I am passionate about team development and continuously seek to improve operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Team Lead

Current

Amazon ZAF VCS

Jul 2020 - Present (5 years 1 month)

Led and mentored a remote inbound customer service team, managing daily timekeeping and performance metrics (KPI, SLA). Conducted team meetings via Zoom and Chime to drive engagement and delivered ongoing training in alignment with Amazon LLC standards.

Customer Service Team Leadership Performance Management Training Development SAP Microsoft Office Excel

General Manager

Home in One Imports

Jan 2018 - Jun 2020 (2 years 5 months)

Oversaw full retail store and warehouse operations, managing inventory processes, GRV, IBT, and cash flow reporting. Led a team of retail and warehouse staff, implementing a performance tracking system and conducting accurate stock control.

Retail Operations Warehouse Control Inventory Management Team Leadership Cash Flow Management

Assistant Warehouse Manager

Kit Kat Distribution

Apr 2016 - Dec 2018 (2 years 8 months)

Managed warehouse operations, planning, and truck dispatch schedules, overseeing inventory movement (GRV & IBT), housekeeping, and reporting. Facilitated communication between warehouse and retail outlets and implemented staff development programs.

Warehouse operations Logistics Inventory Control Communication Reporting

Buyer & Administration Manager

Sleep Easy Bedding Manufacturers

Jan 2006 - Dec 2016 (10 years 11 months)

Procured raw materials and optimized supplier payment cycles, handling full inventory management and stock audits. Controlled obsolete stock and coordinated purchasing aligned with production needs.

Procurement Inventory Management Supplier Management Stock Audits Production Planning

Owner & Manager

Stadium Cyber Café

Jan 2001 - Dec 2006 (5 years 11 months)

Launched and ran a successful internet café business, managing day-to-day operations, financials, stock control, and staff supervision. Developed business plans and executed them from startup to scale.

Business Management Financial Management Stock Control Staff Supervision Business Development

Education

Degrees, certifications, and relevant coursework

South Africa

Senior Certificate, General Studies

Completed Senior Certificate (Matric) in South Africa, providing a foundational education. This certificate is equivalent to a high school diploma, preparing for further studies or entry into the workforce.