At SANTOVA LOGISTICS, I coordinated domestic and international courier shipments from collection through clearance and delivery. I liaised with carriers and Operations teams to investigate delays, checked shipment and customs documents, and assisted with billing queries.
At WORLD COURIER, I processed customer requests across phone, email, fax and online channels. I used a transport management system to check transit times and monitor international shipments, keeping customers informed as teams worked to resolve issues.
At DHL EXPRESS, I progressed from switchboard and administration responsibilities into customer service, team leadership and certified training and facilitation. I coached colleagues, handled customer escalations, and delivered induction, refresher and Train-the-Trainer sessions; I was selected twice as Employee of the Quarter and travelled to Namibia to train a team.
My experience also includes key-account work at PARCELHERO and EASYDEBIT PAYMENT SOLUTIONS, supporting client relationships, service retention and account reporting. I bring hands-on experience with shipment tracking, import/export documentation and customer-service systems, and I’m available immediately.
