Open to opportunities

Florance Philly

@florancephilly

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Experienced Outbound Supervisor passionate about customer service in supply chain.

South Africa

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What I'm looking for

I seek a role that values customer service and offers growth opportunities.

I am a dedicated Outbound Supervisor with nearly a decade of experience in the logistics and supply chain sector, currently working at Takealot. My role involves evaluating daily operational reports and ensuring that all discrepancies are addressed promptly. I pride myself on my ability to manage control measures effectively, ensuring that our department maintains high standards of accuracy and efficiency.

With a strong educational background, including a Certificate in Warehouse and Retail Supervision and a Certificate in Logistics and Supply Chain Management, I have developed a comprehensive skill set that includes effective communication, analytical problem-solving, and time management. I am passionate about customer service and strive to create a positive experience for both my team and our customers.

Experience

Work history, roles, and key accomplishments

Current

Outbound Supervisor

Current

Takealot

Sep 2014 - Present (10 years 9 months)

As an Outbound Supervisor at Takealot, I evaluate daily operational reports, manage control measures, and oversee the department's assistants to ensure accuracy and productivity. I also assist in maintaining FIFO tasks and resolving operational queries.

Operational Management Team Leadership Problem Solving Customer Service Time Management Data Analysis Communication Quality Control Operations Management

Education

Degrees, certifications, and relevant coursework

Imsimbi Effective Team Management

NQ4 Certificate, Warehouse and Retail Supervision

2021 - 2021

Completed a NQ4 Certificate in Warehouse and Retail Supervision, covering topics such as stores supervision, stock keeping, sales and risk management, financial management, and managing customer service.

Oxbridge Academy

Oxbridge Certificate, Logistics and Supply Chain Management

2017 - 2017

Achieved an Oxbridge Certificate in Logistics and Supply Chain Management, focusing on project management, logistics, supply chain management, and introductory computer practice.