Khanyisile Ditire
@khanyisileditire
Supply chain-focused professional delivering customer-centered operations support.
What I'm looking for
I am a supply chain and administrative professional with hands-on call centre training and collections experience, and ongoing academic grounding in Business Administration (Supply Chain Management) and Accounting Sciences. I have trained new agents, supported onboarding, monitored performance, and handled inbound and outbound customer interactions with empathy and accuracy.
I bring practical skills in MS Office (Excel, Word, Outlook, PowerPoint), intermediate Excel proficiency applied in academic projects, strong written and verbal communication, time management, and team collaboration. I hold a Code 10 driver’s licence and am completing a Diploma in Business Administration with a focus on supply chain management.
Experience
Work history, roles, and key accomplishments
Call Centre Trainer
CRSolutions
Sep 2024 - Feb 2025 (5 months)
Trained new agents on service standards and system use, supported onboarding and monitored performance improvements, and provided feedback to assist with customer issue resolution.
Call Centre Agent
TSL Legal Services
Aug 2022 - Feb 2023 (6 months)
Managed inbound and outbound collections calls, verified debtor details and updated account information, and handled customer queries with empathy and accuracy.
Education
Degrees, certifications, and relevant coursework
Richfield Graduate Institute of Technology
Diploma in Business Administration, Supply Chain Management
Diploma in Business Administration with a major in Supply Chain Management, expected completion December 2025.
University of South Africa
Higher Certificate, Accounting Sciences
Higher Certificate in Accounting Sciences completed in December 2024.
Tetelo Secondary School
National Senior Certificate, General Secondary Education
National Senior Certificate (Matric) completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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