Nkanyezi Ngobese
@nkanyezingobese
I am a team leader skilled in customer service and team performance.
ZimbabweWhat I'm looking for
I am an experienced team leader in contact center environments who focuses on driving team performance and fostering a positive workplace culture.
I managed dashboards, arranged schedules, listened to calls and provided feedback, motivated team members, and guided groups to achieve specific goals. Earlier, I handled customer inquiries, resolved problems, and kept accurate records of interactions and transactions.
I am currently completing a Public Relations course and I aim to combine my leadership and customer-service experience with formal PR training to improve communication, coaching, and service quality.
Experience
Work history, roles, and key accomplishments
Team Leader
Concentrix
Feb 2022 - Jul 2025 (3 years 5 months)
Guided a team towards achieving specific goals and fostered a positive work environment. Ensured effective communication and collaboration while managing the team dashboard and schedules.
Customer Service Representative
Outworx
Jan 2021 - Feb 2022 (1 year 1 month)
Maintained accurate records of all customer interactions, including personal and sales information. Handled customer inquiries, answered questions, and resolved problems efficiently.
Education
Degrees, certifications, and relevant coursework
UAUniversity of South Africa
Diploma, Public Relations
2022 -
Currently completing a course in Public Relations, focusing on developing strong communication and strategic planning skills relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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