Open to opportunities

Leticia User

@leticiauser1

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Experienced talent acquisition specialist with a focus on customer satisfaction.

Brazil

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my skills in talent acquisition and project management to drive success and foster a positive company culture.

I am a dedicated professional with 7 years of experience in the tech industry, having worked with renowned companies like Binance and Spotify. My expertise lies in Talent Acquisition and Recruitment, where I prioritize customer satisfaction and the achievement of key performance indicators (KPIs) and objectives and key results (OKRs). I am ambitious, organized, and results-oriented, with strong problem-solving skills that enable me to manage multiple projects effectively while maintaining attention to detail.

Throughout my career, I have developed and executed successful digital marketing strategies, significantly increasing user engagement and satisfaction. My role as a Customer Success and KYC Analyst at Binance honed my analytical skills, allowing me to maintain a high satisfaction ratio among over 200,000 customers. I have also contributed to enhancing brand engagement as a Social Media Representative at Spotify, where I successfully managed customer interactions across various platforms.

My educational background in Project Management and International Relations, combined with my practical experience, equips me with a unique perspective on business development and talent acquisition. I am passionate about fostering a positive work environment and ensuring that organizational goals are met through effective recruitment and project management strategies.

Experience

Work history, roles, and key accomplishments

Marketing Specialist

VeganHive

Jan 2024 - Jan 2025 (1 year)

Developed and executed digital marketing strategies, increasing the user base by 70% and enhancing engagement rates by 80%. Created engaging content for diverse digital channels and managed relationships with top content creators.

Digital Marketing Content Creation Social Media SEO Google Analytics Project Management Business Development Campaign Optimization

Customer Success and KYC Analyst

Binance

Jan 2022 - Jan 2023 (1 year)

Meticulously reviewed and analyzed customer information documents and transactional data with high accuracy. Applied strong analytical and problem-solving skills to over 200,000 customers, achieving an 88.63% satisfaction ratio.

Customer Success KYC Data Analysis Problem Solving Zendesk Jira Salesforce Customer Satisfaction Compliance Risk Management

Social Media Representative

Spotify - Modsquad

Jan 2021 - Jan 2022 (1 year)

Created and administered content on social media platforms like Twitter and Facebook, resolving customer questions and ensuring engagement by at least 70%. Maintained high engagement with many customers simultaneously while adhering to pre-established metrics.

Social Media Management Customer Engagement Community Management Brand Consistency Customer Service Communication Skills Problem Solving

Recruiter

Blaze

Jan 2020 - Jan 2021 (1 year)

Conducted initial screens and interviews to assess candidate qualifications and cultural fit. Coordinated and scheduled interviews between candidates and hiring managers, supporting the recruitment team with administrative tasks.

Recruitment Interviewing Scheduling Administrative Support Talent Acquisition Resume Review

Talent Acquisition / Incoming Exchange Leader

Aiesec

Jan 2015 - Jan 2019 (4 years)

Screened and assessed international students, escorting them to work in Brazilian Startups. Responsible for people operations, improving business development, and supervising candidates while ensuring legal compliance.

Talent Acquisition People Operations Business Development Legal Compliance Sourcing Interviewing Negotiation Project Management

Education

Degrees, certifications, and relevant coursework

UNIAMÉRICA

Post-graduate, Marketing, Communication and Growth

Pursuing a post-graduate degree in Marketing, Communication, and Growth. Focusing on advanced strategies for business development and market engagement.