At ClearSale, I support international customers and reduced first-response SLA from 48 hours to 6 hours through process redesign. I also mapped end-to-end International Customer Success processes, improving team consistency and new-hire onboarding.
Previously at Hurb, I assisted national and international travelers via chat, partnering with Finance and Reservations to resolve issues. I trained new consultants on support workflows and Zendesk best practices while mentoring team members.
My background spans SaaS, travel, and hospitality, including maintaining a 9/10 TripAdvisor guest satisfaction rating at Scorial Rio Hotel. I communicate professionally in Portuguese, English, and Spanish and bring a structured, data-informed approach to retention, service quality, and customer experience.
