Raone Soares Biancardi
@raonesoaresbiancardi
I improve customer, IT service, and recruitment operations across international teams.
BrazilWhat I'm looking for
I'm currently managing full-cycle recruitment across European markets at Cross Border Talents, sourcing candidates through LinkedIn Recruiter and Boolean search while maintaining ATS pipelines and interviewing in English and Portuguese.
Previously at Brainrocket, I supported customers through chat and email, handled onboarding and account requests, completed KYC/AML verification activities, and tracked cases in Jira and Zendesk.
At Infosys BPM, I delivered Level 1 IT support for access, software, and system incidents across SAP, ServiceNow, Active Directory, and Citrix environments. I managed incidents against SLAs, documented solutions, and contributed to knowledge sharing and process improvements.
My earlier work in public administration and customer support strengthened my approach to user guidance, reporting, service requests, and improving recurring operational issues.
Experience
Work history, roles, and key accomplishments
International Recruitment Partner
Cross Border Talents
Jan 2026 - Present (7 months)
Manage full-cycle recruitment activities across European markets, sourcing candidates through LinkedIn Recruiter and Boolean search techniques. Conduct interviews in English and Portuguese, manage ATS pipelines, and collaborate with international teams.
Technical Support Agent
Brainrocket
Jan 2025 - Dec 2025 (11 months)
Provided customer support through chat and email, supporting onboarding and account requests. Performed KYC/AML verification and maintained case records using Jira and Zendesk.
IT Process Specialist
Infosys BPM
Jan 2024 - Dec 2025 (1 year 11 months)
Delivered Level 1 IT support, resolving access, software, and system incidents. Managed incidents per SLA and supported SAP, ServiceNow, Active Directory, and Citrix environments.
Administrative Analyst
Municipality of Vila Velha
Jan 2021 - Dec 2024 (3 years 11 months)
Provided administrative support and assistance to internal users in a public administration environment. Supported digital systems, user requests, and collaborated with IT teams to resolve issues.
Customer Support Agent
AGROS
Jan 2011 - Dec 2014 (3 years 11 months)
Delivered customer support through multiple channels, managing enquiries and problem resolution. Identified recurring issues and contributed to service process improvements.
Education
Degrees, certifications, and relevant coursework
Universidade do Estado do Rio de Janeiro
Bachelor's Degree, Geography
Bachelor's Degree in Geography from the Universidade do Estado do Rio de Janeiro.
Universidade Federal de Viçosa
Bachelor's Degree, Business Administration
Bachelor's Degree in Business Administration from the Universidade Federal de Viçosa.
University of Minnesota
Exchange Programme
Exchange programme at the University of Minnesota, USA.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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