KRK RODIGHERI
@krodigheri
Customer success expert with 10+ years in global roles.
BrazilWhat I'm looking for
I am a seasoned professional with over 10 years of experience in customer success roles across various global companies. My journey has taken me through diverse industries, including SaaS startups, large-scale events, marketing, and tourism. With a Master's Degree in Sport Management, I have honed my analytical skills, enabling me to deliver tailored services to international clients effectively.
My passion lies in creating exceptional customer experiences, and I excel in relationship-building, communication, and empathy. I thrive in fast-paced environments, adapting quickly and learning on the go. My experience as a Country Lead and Customer Success Coordinator has equipped me with the expertise to manage client onboarding, optimize processes, and enhance customer satisfaction through collaboration and feedback management.
Experience
Work history, roles, and key accomplishments
Country Lead
GoGlobal
Jul 2024 - Jun 2024 (-1 years 11 months)
Provided consultancy for compliance on documentation and employment in Brazil and LATAM, supporting account managers and sales teams to enhance operational processes.
Customer Success Coordinator
Omnipresent
Sep 2021 - Jan 2024 (2 years 4 months)
Managed client onboarding and established relationships through video calls, providing tailored information and collaborating with internal teams to enhance customer experience.
Service Manager
Rio 2016 Olympic & Paralympic Games
Jun 2015 - Oct 2016 (1 year 4 months)
Managed services for international federations and athletes, trained a team of coordinators and volunteers, and improved communication with stakeholders.
Business Development and Strategy Analyst
Lagardère Unlimited Brazil
Feb 2014 - Oct 2014 (8 months)
Developed marketing materials for stadiums and coordinated marketing projects with international teams to enhance sales presentations.
Education
Degrees, certifications, and relevant coursework
GCGerman Sport University Cologne
Master in Science, Sport Management
2011 - 2015
Master in Science in Sport Management, focusing on the management aspects of sports organizations and events, enhancing analytical skills and strategic thinking.
UPUniversidade Federal do Paraná
Bachelor Degree, Physical Education
2000 - 2004
Bachelor Degree in Physical Education, providing foundational knowledge in physical education, sports science, and health promotion.
Colégio Estadual do Paraná
Technical High School, Data Processing
1997 - 1999
Data Processing Technical High School, focusing on technical skills in data processing and computer applications.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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