K RODIGHERIKR
Open to opportunities

K RODIGHERI

@krodigheri

Customer success expert with 10+ years in global roles.

Brazil

What I'm looking for

I am seeking a role that values customer experience, offers growth opportunities, and fosters collaboration.

I am a seasoned professional with over 10 years of experience in customer success roles across various global companies. My journey has taken me through diverse industries, including SaaS startups, large-scale events, marketing, and tourism. With a Master's Degree in Sport Management, I have honed my analytical skills, enabling me to deliver tailored services to international clients effectively.

My passion lies in creating exceptional customer experiences, and I excel in relationship-building, communication, and empathy. I thrive in fast-paced environments, adapting quickly and learning on the go. My experience as a Country Lead and Customer Success Coordinator has equipped me with the expertise to manage client onboarding, optimize processes, and enhance customer satisfaction through collaboration and feedback management.

Experience

Work history, roles, and key accomplishments

OM

Customer Success Coordinator

Omnipresent

Sep 2021 - Jan 2024 (2 years 4 months)

Managed client onboarding and established relationships through video calls, providing tailored information and collaborating with internal teams to enhance customer experience.

RI

Cruise Program Administrator

Royal Caribbean International

Jan 2018 - Jan 2020 (2 years)

Provided executive support to the Cruise Director, coordinated high-profile guest events, and optimized event budgets through effective vendor sourcing.

RG

Service Manager

Rio 2016 Olympic & Paralympic Games

Jun 2015 - Oct 2016 (1 year 4 months)

Managed services for international federations and athletes, trained a team of coordinators and volunteers, and improved communication with stakeholders.

LB

Business Development and Strategy Analyst

Lagardère Unlimited Brazil

Feb 2014 - Oct 2014 (8 months)

Developed marketing materials for stadiums and coordinated marketing projects with international teams to enhance sales presentations.

Education

Degrees, certifications, and relevant coursework

German Sport University Cologne logoGC

German Sport University Cologne

Master in Science, Sport Management

2011 - 2015

Master in Science in Sport Management, focusing on the management aspects of sports organizations and events, enhancing analytical skills and strategic thinking.

Universidade Federal do Paraná logoUP

Universidade Federal do Paraná

Bachelor Degree, Physical Education

2000 - 2004

Bachelor Degree in Physical Education, providing foundational knowledge in physical education, sports science, and health promotion.

CP

Colégio Estadual do Paraná

Technical High School, Data Processing

1997 - 1999

Data Processing Technical High School, focusing on technical skills in data processing and computer applications.

Tech stack

Software and tools used professionally

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K RODIGHERI - Country Lead - GoGlobal | Himalayas