Looking for a job

Vntonios User

@vntoniosuser

Message

I resolve telecom customer issues through multilingual remote support and sales.

Egypt

Message

What I'm looking for

I'm seeking a 100% remote customer service or chat support role where I can use multilingual communication, conflict resolution, and problem-solving skills to resolve customer concerns and deliver exceptional client satisfaction.

I've supported Canadian telecom customers at Freedom, resolving billing, sales, and tier-1 technical concerns while accurately documenting interactions in CRM systems.

I've also driven leads and conversions through high-volume telesales in medical and home services, managed full-cycle recruitment, and supported daily retail operations. I communicate in Arabic, English, and French, and I’m seeking a fully remote customer service or chat support role where I can use empathy, conflict resolution, and problem-solving to improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Freedom (Canadian Telecom)

Provided comprehensive support for inbound customer inquiries, handling complex issues related to telecommunications billing, sales processing, and technical troubleshooting. Maintained high professionalism while resolving client concerns and accurately logged interactions into CRM databases.

Telecom Billing Technical Support CRM Data Entry Conflict Resolution