Open to opportunities

Viwe Mbekela

@viwembekela

Message

Dedicated sales administrator with strong customer support skills.

South Africa

Message

What I'm looking for

I am looking for a role that values hard work and offers opportunities for growth.

My name is Viwe Mbekela, and I am a dedicated Internal Sales Administrator and Customer Support professional with a strong commitment to enhancing customer satisfaction and driving company success. With experience in managing customer queries, processing orders, and maintaining accurate data, I have developed a keen ability to streamline administrative processes and support sales teams effectively.

Throughout my career, I have consistently demonstrated my ability to handle complex customer interactions and ensure that all inquiries are resolved promptly. My tenure at FoodServ Solutions has equipped me with the skills to manage customer orders efficiently, liaise with various departments, and maintain high standards of service delivery. I am passionate about contributing to a company's growth and am eager to leverage my strengths in a challenging new role.

Experience

Work history, roles, and key accomplishments

Current

Internal Sales Administrator & Customer Support

Current

FoodServ Solutions

Jul 2021 - Present (4 years)

Assisted customers with product queries and quotes, processed and monitored customer orders, and captured sales orders. Created warehouse shipment picking slips, requisitions, and ordered stock from suppliers.

Customer Support Order Processing Inventory Management Sales Administration Microsoft Office

Rental Administrator Renewals

HouseME Rentals

Oct 2019 - Apr 2021 (1 year 6 months)

Administered lease renewals to drive revenue and landlord satisfaction, ensuring compliance with lease agreements and relevant laws. Maintained accurate data and compiled lease documents accurately and on time.

Data Management Compliance Customer Satisfaction Reporting Microsoft Office

Data Administrator

Phillip Morris South Africa

Aug 2018 - Jul 2019 (11 months)

Updated and cleaned store address data for the customer website, ensuring accuracy and deactivating outdated information. Maintained and uploaded store lists, and handled website leads by allocating them to relevant regional teams.

Data Cleaning Salesforce Customer Relationship Management Microsoft Excel Data Entry

Senior Customer Service & Accounts Representative

Chevron South Africa

Mar 2015 - May 2018 (3 years 2 months)

Managed web-based inquiries and social media for Caltex S.A., investigating and providing feedback on customer queries and complaints. Handled telephonic, e-mail, and web-based orders, inquiries, and requests for various customer segments.

Customer Service Social Media Management Procurement Vendor Management Project Management Microsoft Office

Education

Degrees, certifications, and relevant coursework

IMM School of Marketing

BBA Marketing Management, Marketing Management

Currently pursuing a Bachelor of Business Administration in Marketing Management. This program focuses on developing strategic marketing skills and business acumen.