Open to opportunities

Tsholofelo Mashigo

@tsholofelomashigo

Message

Dedicated Customer Service professional skilled in Zendesk and knowledgeable with Shopify.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I have several years of experience in customer service, sales, and administration. I’ve worked in different industries, helping customers, managing inquiries, and keeping things organized. I’m good at using systems like Zendesk and Shopify to solve customer problems and make things run smoothly. I enjoy talking to people, finding solutions, and making sure customers have a good experience. I’m also skilled in handling data, managing transactions, and keeping records up to date. My goal is to keep learning and growing in customer service while helping businesses keep their customers happy.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Office Beacon

Nov 2024 - Feb 2025 (3 months)

Develop and implement customer experience strategies to boost satisfaction and loyalty.
Optimize touchpoints, monitor KPIs, and analyze feedback to improve services.
Collaborate with teams to enhance customer interactions, retention, and onboarding while using data-driven insights for continuous improvement.

Communication Skills Customer Service Sales Sales Strategy

Remote Call Center Sales Agent

COMMZA

Mar 2024 - Oct 2024 (7 months)

Handled inbound/outbound calls, provided product details, and converted leads into sales. Maintained customer relationships through follow-ups, ensuring repeat business. Resolved inquiries, processed transactions, and updated CRM records. Worked with teams to improve sales strategies and stayed updated on products and techniques.

Sales Customer Service Communication CRM Lead Conversion Problem Solving Order Processing Relationship Management Product Knowledge Team Collaboration

Data Capturer

Department of Statistics South Africa

Feb 2022 - Apr 2022 (2 months)

-Collected and captured data accurately into the
database, ensuring
completeness and reliability.
-Conducted surveys and interviews with participants
to gather critical
information.
-Maintained confidentiality and ensured data
security at all times during

Data Entry Data Security Confidentiality Data Analysis Communication Reliability Organizational Skills Problem Solving

Facilities Floor Manager

Tsebo Facilities Solutions

Oct 2013 - May 2019 (5 years 7 months)

Managed operational support, including
switchboards, and reception services, ensuring
seamless service delivery.
Coordinated space utilization and departmental relocations for optimal
efficiency.
Led incident reporting and preventative measures to ensure health and
safety standards.
Supervised cleaning staff and served as an OHS representative, ensuring
legal and internal policy adherence.

Facilities Management Compliance Risk Management Communication Problem Solving Leadership

Receptionist

Tsebo Facilities Solutions

Jun 2013 - Sep 2013 (3 months)

Delivered front desk and facilities administration, ensuring smooth
visitor access and document management.
Managed a 12-line AVAYA switchboard, efficiently routing calls and
providing client support.
Coordinated courier services and maintained organizational
communication flows