Open to opportunities

Nondi Mbhele

@nondimbhele

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Customer-focused sales and service specialist driving client satisfaction and retention.

South Africa

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What I'm looking for

I seek a customer-focused role where I can use CRM, product knowledge, and strong communication to improve satisfaction, meet SLAs/KPIs, and support sales growth.

I am a dynamic, detail-oriented customer service and sales professional with extensive remote and in-office experience supporting clients and internal teams.

With an Advanced Diploma in Business Management (NQF Level 7) and years of hands-on roles in appointment setting, customer support, and internal sales administration, I consistently deliver accurate product knowledge and clear communication.

I have a strong track record of improving customer satisfaction, handling queries empathetically and efficiently, managing CRM processes, and producing sales administration documents such as quotations and invoices.

I bring disciplined time management, persuasion skills, and a focus on SLA/KPI performance to every position, helping organizations retain clients and streamline customer onboarding.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

MarketGuru

Jan 2023 - Present (2 years 10 months)

Deliver product information and persuade prospective clients to secure appointments, maintaining professional communication and time-managed outreach to maximize engagement.

Outbound Calling Product Knowledge Persuasion Time Management CRM Lead Qualification Appointment Setting

Customer Service Support

Gina@Work

May 2020 - Jan 2022 (1 year 8 months)

Handled customer queries via email and chat, resolved issues efficiently within SLA/KPI targets, and identified upsell opportunities while supporting product demos and onboarding.

Customer Support Email Support Live Chat SLA Management Upselling Product Knowledge CRM Customer Onboarding

Internal Sales Administrator

Zest WEG Group

May 2010 - Apr 2019 (8 years 11 months)

Managed sales administration including quotations, proforma invoices, POs and monthly reporting while liaising with customers and maintaining CRM records to support sales operations.

Sales Administration Invoicing CRM Reporting Data Management

Receptionist / Admin Assistant

Zest WEG Group

May 2009 - Dec 2010 (1 year 7 months)

Greeted and assisted visitors, managed incoming calls and maintained an accurate visitor database while providing administrative support to internal departments.

Administrative Support Data Entry Customer Service