Vivian Umezuruike

I’m a customer-focused and revenue-aware professional with hands-on experience supporting retail and e-commerce brands in fast-paced environments. I combine attentive service with a sales mindset to turn customer conversations into meaningful buying experiences.

I’ve managed a WhatsApp customer community of 1,000+ buyers, converted inquiries into purchases, and wrote persuasive Instagram captions and product descriptions aligned with brand positioning to support product drops and sales.

I supported order lifecycle processes, assisted with complaint resolution to maintain brand reputation, and coordinated inventory monitoring to prevent stock-outs and missed revenue opportunities. I’ve also tracked workflows and coordinated cross-functional communication across marketing, content, and operations teams.

I hold HubSpot Sales Software certification and use Google Workspace, Zoom, internal tracking systems, and HubSpot CRM fundamentals to deliver thoughtful, high-quality support that strengthens customer loyalty and contributes to sustainable revenue growth.