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Vivian Umezuruike

@vivianumezuruike

Customer-focused customer success and sales support specialist for e-commerce brands.

Nigeria
Message

What I'm looking for

I’m seeking a customer-success or e-commerce operations role where I can convert customer interactions into revenue, collaborate cross-functionally, and drive retention and growth.

I’m a customer-focused and revenue-aware professional with hands-on experience supporting retail and e-commerce brands in fast-paced environments. I combine attentive service with a sales mindset to turn customer conversations into meaningful buying experiences.

I’ve managed a WhatsApp customer community of 1,000+ buyers, converted inquiries into purchases, and wrote persuasive Instagram captions and product descriptions aligned with brand positioning to support product drops and sales.

I supported order lifecycle processes, assisted with complaint resolution to maintain brand reputation, and coordinated inventory monitoring to prevent stock-outs and missed revenue opportunities. I’ve also tracked workflows and coordinated cross-functional communication across marketing, content, and operations teams.

I hold HubSpot Sales Software certification and use Google Workspace, Zoom, internal tracking systems, and HubSpot CRM fundamentals to deliver thoughtful, high-quality support that strengthens customer loyalty and contributes to sustainable revenue growth.

Experience

Work history, roles, and key accomplishments

PS
Current

Business Analyst & Operations Support

Porvenir / Liens Studios

Jan 2025 - Present (1 year 2 months)

Conducted competitor and market research to inform acquisition and positioning strategies and coordinated cross-functional communication to ensure timely execution of marketing and operations deliverables.

TA

Operations & Customer Success Support

Toetally Arani

Jan 2024 - Jan 2025 (1 year)

Managed a WhatsApp community of 1,000+ buyers, converting inquiries into purchases and improving repeat sales through personalized engagement and proactive restock communications.

Education

Degrees, certifications, and relevant coursework

Lagos State University logoLU

Lagos State University

Bachelors of Science, Biochemistry

2020 - 2024

Grade: 4.33

Activities and societies: Financial Secretary, Departmental Student Body

Graduated with honors, specialized in Biochemistry

Tech stack

Software and tools used professionally

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