Vivian Okpani
@vivianokpani
Fintech Operations Professional | 9 Years in Payments, FX and Banking Operations | Open to Remote Roles
NigeriaWhat I'm looking for
I’m a results-driven fintech and banking operations professional with over 9 years of institutional experience at Guaranty Trust Bank. I bring deep operational discipline built around accuracy, audit trail integrity, and strict regulatory compliance.
I’ve processed and verified an average of 150+ customer transactions daily, maintaining a zero-error rate on payment authorizations and account operations. I manage end-to-end FX and domiciliary account operations—foreign currency withdrawals and deposits included—using daily international exchange rate sheets while staying fully compliant.
As a primary client-facing officer, I resolve account discrepancies, complaints, and complex transaction issues with a calm, solution-first approach that supports high client satisfaction. I also issue, repurchase, and settle bank drafts and manager’s cheques, administer time deposit accounts, and maintain vault and cash balance records without discrepancy.
Most recently, I’ve led daily operations as an Operations Manager / Academy Coordinator, improving workflow efficiency through administrative systems and standard operating procedures. I’m now open to remote fintech operations roles offering dollar-denominated income.
Experience
Work history, roles, and key accomplishments
Operations Manager / Academy Coordinator
Nik J Hair and Academy
Sep 2024 - Present (1 year 9 months)
Managed daily academy operations, including staff scheduling, training programs, and customer service delivery. Built an appointment tracking system for 15–20 weekly bookings, improved operational workflows with SOPs, and handled onboarding, complaints, and post-visit follow-ups to improve retention.
Transaction Service Officer
Guaranty Trust Bank Plc
Dec 2015 - Aug 2024 (8 years 8 months)
Processed and verified 150+ customer transactions daily with a zero-error rate for payment authorizations and account operations. Managed end-to-end FX and domiciliary operations, resolved account discrepancies and complaints, and ensured audit-compliant documentation for drafts, manager’s cheques, time deposits, vault records, and loan records.
Secretary / Personal Assistant
Lexy Nigeria Limited
Jul 2014 - Nov 2015 (1 year 4 months)
Supported the managing director by managing diary, correspondence, travel arrangements, and controlled access to the office. Coordinated events and executive conferences end to end, and managed confidential filing systems and databases to improve record retrieval times.
NYSC Officer
Nigeria Social Insurance Trust Fund (NSITF)
Jul 2013 - Jun 2014 (11 months)
Audited and reconciled partner investment firm bank statements and monthly reports, flagging discrepancies for management review. Produced monthly comparative performance reports for branch offices and coordinated financial operations across departments, associate banks, and investment firms to support accurate daily workflows.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University, Keffi
Bachelor of Science in Business Administration, Business Administration
2017 - 2019
Earned a Bachelor of Science in Business Administration from Nasarawa State University, Keffi from 2017 to 2019.
Akanu Ibiam Federal Polytechnic, Afikpo
Higher National Diploma in Business Administration, Business Administration
2007 - 2012
Grade: Upper Credit
Earned a Higher National Diploma in Business Administration (Upper Credit) from Akanu Ibiam Federal Polytechnic, Afikpo from 2007 to 2012.
Teresa Montessori College, Afikpo
Senior Secondary School Certificate (SSCE)
2004 -
Earned a Senior Secondary School Certificate (SSCE) at Teresa Montessori College in 2004.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Vivian?
You can contact Vivian and 90k+ other talented remote workers on Himalayas.
Message VivianFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
