Ebere Ogbobe
@ebereogbobe
Payments and banking operations professional specializing in remittances, FX, and customer service.
NigeriaWhat I'm looking for
I am a payments and banking operations professional with over six years' experience supporting customers, processing domestic and international payments, FX transactions and remittances. I have a strong record of accuracy and reliability, managing high daily transaction volumes and achieving consistent compliance and client satisfaction results.
I excel with CRM and ticketing systems, transaction reconciliation and AML/KYC processes, and I have improved operational efficiency through workflow streamlining and IT tools. I am recognized for quick issue resolution, measurable process improvements, and awards for compliance excellence.
Experience
Work history, roles, and key accomplishments
Funds Transfer Officer
Fidelity Bank Plc.
Jan 2019 - Jan 2025 (6 years)
Executed 100+ daily funds transfers and processed 200–300 daily transactions (cash, FX, electronic) with 99%+ accuracy; managed international remittances worth millions monthly and resolved 30–50 customer inquiries daily, maintaining 95%+ satisfaction.
Service Teller (NYSC)
National Youth Service Corps
Jan 2019 - Dec 2019 (11 months)
Assisted in daily administrative and office operations during national service, supporting efficient office workflows and documentation.
Graphics Designer
Fola Technology
Jan 2018 - Dec 2018 (11 months)
Designed 50+ logos and digital graphics for clients, meeting branding objectives and deadlines and ensuring high client satisfaction and repeat business.
Manager
Logos Concepts
Jan 2016 - Dec 2016 (11 months)
Supervised a team of 5, optimized workflow efficiency by 25%, and managed client relations to ensure timely delivery and strong retention.
Assistant Administrator
Logpetro Concepts Nigeria Limited
Jan 2015 - Dec 2015 (11 months)
Assisted with administrative tasks and record-keeping, maintained organized documentation, and implemented process improvements that reduced errors by 20%.
Graphics Designer / Job Assistant
Ages Computers Limited
Jan 2010 - Dec 2010 (11 months)
Created digital designs and managed financial records, supporting administrative and accounting tasks to ensure accuracy and timely submissions.
Receptionist
St. Peter’s Plaza
Jan 2009 - Dec 2009 (11 months)
Managed front-desk operations, greeted 50+ clients daily, and delivered professional customer service to enhance client experience.
Education
Degrees, certifications, and relevant coursework
Institute of Management and Technology (IMT), Enugu State
Higher National Diploma, Estate Management
2016 - 2018
Higher National Diploma in Estate Management from IMT, Enugu State completed between 2016 and 2018.
Institute of Management and Technology (IMT), Enugu State
National Diploma, Estate Management
2013 - 2015
National Diploma in Estate Management from IMT, Enugu State completed between 2013 and 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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