Blessing Utti
@blessingutti
Operations and finance professional improving customer outcomes through data-driven execution.
NigeriaWhat I'm looking for
I am an Operations, Customer Success, and Finance professional with over seven years of experience across banking and fintech, focused on solving complex problems through collaboration, critical review, and data-driven analysis. I drive efficient, customer-focused operational outcomes by strengthening SLAs, process governance, and financial accuracy.
In my recent role, I ensured operational execution and finance control for lending and investment products, covering statutory remittances, regulatory filings, reconciliations, cash flow monitoring, payroll, and management reporting. I also led operations teams, developed KPIs and SOPs, escalated financial/operational/compliance risks, and improved service reliability by collaborating with product and technology teams while supporting KYC/KYB/KYCC and AML/CFT monitoring.
Experience
Work history, roles, and key accomplishments
Account Operations Officer
Creditpro Finance Company Limited
Jan 2024 - Feb 2026 (2 years 1 month)
Ensured end-to-end operations execution and finance control for lending and investment products, including bank reconciliations, statutory remittances, and management reporting. Led operations teams across investments, loans, and customer support while monitoring SLAs/KPIs, SOPs, and internal control compliance.
Head of Processing
United Bank For Africa
Jun 2023 - Apr 2024 (10 months)
Supervised transaction processing and customer onboarding operations, reviewing service requests in line with regulatory requirements and internal control standards. Coordinated service teams to improve turnaround and resolution quality and supported AML/CFT suspicious transaction monitoring with KYC/KYB/KYCC due diligence.
Cash Officer
United Bank For Africa
May 2021 - Jun 2023 (2 years 1 month)
Managed cash and non-cash operations, including ATM liquidity, vault balances, and GL reconciliations, while enforcing fraud-prevention measures and cash-handling controls. Improved ATM revenue from 60% to 97% by analyzing transaction trends and escalating faulty terminals for timely resolution.
Customer Service Officer
United Bank For Africa
Sep 2019 - May 2021 (1 year 8 months)
Served as a one-stop contact for customer service operations, ensuring compliant resolutions, timely escalations, and accurate documentation. Reduced account opening errors by strengthening adherence to KYC processes and maintained audit-ready customer records while meeting SLA expectations.
Funds Transfer Officer
United Bank For Africa
Jan 2018 - Sep 2019 (1 year 8 months)
Processed domestic and international funds transfers and associated trade documentation in line with regulatory requirements and internal policies. Performed AML/CFT checks and maintained complete audit trails for Form M, PTA, BTA, and transfer transactions.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science in Accounting, Accounting
Studied Accounting at the University of Lagos in Akoka, Lagos.
Yaba College of Technology
Ordinary National Diploma (OND), Accounting
Completed an Ordinary National Diploma (OND) in Accounting at Yaba College of Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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