Vivian Obishai

I’m a results-driven Call Center Agent with a track record of delivering excellent customer support in fast-paced environments. I’m known for conflict resolution, active listening, and multitasking—ensuring customer needs are met efficiently while improving customer experience and brand loyalty.

In my recent role, I handled high volume inbound and outbound customer calls daily, resolved complaints and inquiries efficiently, and maintained accurate records of customer interactions using CRM systems. I also provided product and service information to customers and achieved performance targets such as call handling time and resolution rate.

Earlier, as a Loan Recovery Agent, I successfully handled escalated calls with patience and understanding, cultivated strong relationships with clients and colleagues, and supported customer loyalty. I managed multiple communication channels (phone, emails, and live chat), collaborated with team members to achieve sales targets, and conducted outbound calls for sales and retention purposes.

I bring a customer-focused mindset shaped by my education in Marketing and Information Technology, along with a commitment to continuous improvement through training (project management in view) and strong workplace discipline. I’m ready to bring reliable, empathetic customer service to a team that values performance, quality, and long-term customer relationships.