Daniella Maduka
@daniellamaduka
Customer service representative with a focus on client satisfaction.
NigeriaWhat I'm looking for
With four years of experience as a Customer Service Representative, I have honed my skills in addressing diverse customer needs through effective communication and problem-solving. My journey has been marked by a commitment to turning objections into opportunities, utilizing emotional intelligence to foster strong client relationships.
In my role as a Tele Recovery Agent, I successfully contacted borrowers to negotiate repayment schedules, consistently meeting recovery targets. My previous experience at Eartco Logistics further solidified my ability to respond to inquiries across multiple channels, enhancing customer retention by 15% through dedicated service and timely resolutions.
Experience
Work history, roles, and key accomplishments
Tele Recovery Agent
La Trobe Financial
Jan 2023 - Jan 2025 (2 years)
As a Tele Recovery Agent, I contacted borrowers to remind them of overdue payments and negotiated repayment schedules. I consistently met recovery targets and updated CRM systems with payment information.
Customer Service Representative
Eartco Logistics
May 2020 - Jul 2022 (2 years 2 months)
In my role as a Customer Service Representative, I responded to inquiries through various channels, resolved issues, and recorded interactions in our CRM, leading to a 15% increase in customer retention.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Science, International Relations
2019 -
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
AustraliaJob categories
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