Vivian Nwogu
@viviannwogu
I build customer loyalty through responsive support, retention, CRM, and client relationship management.
NigeriaWhat I'm looking for
I've supported customer satisfaction and retention at Nomba Financial Services, resolving complaints across email and high-volume calls while using Zoho CRM to track engagement and maintain accurate records. I also conduct KYC checks and collaborate with cross-functional teams to address escalations and improve the customer journey.
Previously, I strengthened client relationships in retention, sales, marketing, and logistics roles by resolving concerns, cross-selling services, presenting products, negotiating agreements, and gathering feedback. I bring clear communication, empathy, and a practical focus on seamless customer experiences and long-term loyalty.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Nomba Financial Services
Dec 2023 - Present (2 years 9 months)
Responded to customer complaints via email and handled high-volume calls to resolve inquiries with professionalism. Utilized Zoho CRM to track engagement and conducted KYC checks to ensure compliance.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Business Administration and Management
2016 - 2022
Earned a Higher National Diploma in Business Administration and Management from Yaba College of Technology from 2016 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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