Looking for a job

Chinonyerem Joseph

@chinonyeremjoseph

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Customer support specialist at Nomba Fintech who handled customer complaints and contributed to sales growth.

Nigeria

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What I'm looking for

I’m eager to leverage my experience in customer retention and sales support to drive customer satisfaction and success.

At Nomba Fintech, I handled inbound and outbound calls, supported customers, qualified leads, and scheduled appointments. I resolved customer complaints and contributed to sales growth by promoting new arrivals.

At Prince Height Bookshop, I assisted customers and managed product sales, inventory, and sales records. I also have experience in customer retention, phone, email, and chat support, and Salesforce CRM.

Experience

Work history, roles, and key accomplishments

Customer Support/Contact Center Specialist/Sales Representative

Nomba Fintech

Oct 2022 - Feb 2026 (3 years 4 months)

Managed inbound and outbound calls, including cold calling, customer support, lead qualification, and appointment scheduling. Resolved customer complaints effectively and contributed to sales growth through customer engagement.

Inbound Calls Outbound Calls Cold Calling Customer Support Lead Qualification Appointment Scheduling Complaint Resolution Customer Relationship Management Sales Support Salesforce 3CX Slack Microsoft Office Google Workspace Calendly Zoom Microsoft Teams

Sales Manager/Representative

Prince Height Bookshop

Jul 2018 - Oct 2019 (1 year 3 months)

Provided dedicated customer assistance and managed product sales. Administered inventory management and maintained sales records, exceeding sales targets through proactive engagement.

Customer Assistance Product Sales Inventory Management Sales Records Sales Target Achievement Customer Service