Open to opportunities

Vivian Ikott

@vivianikott

Customer service and front-desk professional with 3 years' experience, plus nursing and medical virtual assistant expertise.

Nigeria

Message

What I'm looking for

I’m looking for a full-time, remote, or hybrid role where I can deliver empathetic customer support, manage front-desk operations, and handle healthcare-focused scheduling and records with confidentiality and attention to detail.

I’m a dedicated Customer Service Representative and Front Desk Specialist with 3 years of hands-on experience delivering excellent client service, managing front-desk operations, and resolving inquiries efficiently.

My Registered Nurse background (2019–2022) strengthens my communication, patient-care focus, and crisis-management mindset—skills I bring directly into fast-paced customer support and healthcare environments.

I also work as a Medical Virtual Assistant, handling scheduling, records coordination, and remote administrative tasks, while communicating professionally with patients and clinical staff through phone, email, and messaging tools.

I’m known for professionalism, attention to detail, and staying calm under pressure—de-escalating difficult situations, maintaining confidentiality, and supporting smooth daily operations from the front desk to remote workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep & Front Desk

Current

Yellow Boots Company

Jan 2025 - Present (1 year 7 months)

Provided front-desk and customer service support, including greeting visitors, managing calls and emails, and routing/resolving routine inquiries. Scheduled appointments, updated records, coordinated with departments, handled complaints, and supported administrative tasks such as filing and data entry.

Front Desk Reception Appointment Scheduling Client Onboarding Data Entry Multitasking

Current

Medical Virtual Assistant

Current

Blue Gloves Hospital

Jan 2023 - Present (3 years 7 months)

Delivered remote administrative support for healthcare professionals, including appointment scheduling and calendar management. Coordinated patient follow-ups and reminders, supported basic medical record coordination via secure platforms, and communicated with patients and clinical staff while maintaining confidentiality.

Appointment Scheduling Calendar Management Secure Medical Records Coordination Confidentiality Patient Communication Data Entry

Customer Service Rep & Front Desk

Castel Resources

Jan 2024 - Jan 2025 (1 year)

Front Desk Reception Appointment Scheduling Client Onboarding Data Entry Multitasking

Registered Nurse (RN)

Blue Gloves Hospital

Jan 2022 - Jan 2023 (1 year)

Provided compassionate patient care under clinical supervision, including monitoring vital signs and assisting with treatment plans. Managed admissions, discharges, and patient inquiries, and maintained strict confidentiality, infection control, and safety standards.