Viviane Santana

I’m an HR Operations Project Manager who leads and supports global HR initiatives focused on process improvement, operational efficiency, stakeholder engagement, and project delivery across multiple regions. I coordinate project activities, governance, communications, and cross-functional collaboration to drive sustainable business solutions.

Previously, I worked as an HR Operations Specialist supporting HR operations across Latin America and North America, managing complex escalations, HR systems issues, data integrations, and continuous improvement initiatives. I conducted root cause analysis and partnered with cross-functional teams to improve service delivery and operational effectiveness, and I also managed payroll validation, benefits administration, employee lifecycle transactions, leave management, reporting, and workforce administration processes in Brazil.

Earlier in my career, I supported logistics operations through inventory controls, WMS/ERP system updates, reverse logistics activities, and process improvement initiatives. With postgraduate training in Neuroscience and Applied Psychology and a Business Administration degree, I bring a structured, evidence-minded approach to continuous improvement—supported by tools like Workday, ADP, ServiceNow, and Microsoft Power Platform.