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Tatiana Santanna

@tatianasantanna

HR projects and process transformation specialist at STARKEY DO BRASIL, contributing to Dayforce implementation and HR process standardization.

Brazil

Message

At STARKEY DO BRASIL, I support the Dayforce implementation by mapping current and future processes, validating requirements, and contributing to user acceptance testing and change management. I connect HR, business, and technology teams to align local needs with corporate standards.

At EXPERT CONSULTORIA, I managed the end-to-end implementation of Selecty, from process mapping and configuration through testing, training, and go-live support. I also led discovery and continuous-improvement initiatives across HR, Talent Acquisition, Sales, Payroll, IT, and Finance.

At GLOBO, I managed digital HR products as Product Owner, maintained the product backlog, and facilitated Agile ceremonies in Jira. I also managed an Oracle HCM implementation and implemented an HR chatbot to improve employee self-service and reduce response times.

Earlier, at CCR S.A., I supported Oracle HCM implementation and optimized HR processes and employee journeys. My broader experience spans HR, operations, facilities, procurement, travel, and customer experience.

Experience

Work history, roles, and key accomplishments

Current

HR Specialist – Business Partner

Current

Starkey do Brasil

Apr 2026 - Present (6 months)

Partner with HR Manager for Latin America and regional stakeholders to support strategic HR initiatives and organizational transformation. Contribute to Dayforce implementation including process mapping, requirements gathering, UAT, and change management.

Dayforce AS IS TO BE Mapping Requirements Gathering UAT Change Management HRIS Stakeholder Management

Human Resources Processes and Projects Specialist

Expert Consultoria

Nov 2024 - Mar 2026 (1 year 4 months)

Mapped As-Is processes and designed To-Be workflows using product-management and process-improvement frameworks. Managed end-to-end implementation of the Selecty platform including process mapping, configuration, testing, training, and go-live support.

Process Mapping AS IS TO BE Analysis Product Management Continuous Improvement Selecty Training Change Management

Human Resources Functional Analyst

Globo

Mar 2021 - Oct 2024 (3 years 7 months)

Managed and evolved digital HR products as Product Owner, connecting business needs, technology teams, and strategic partners. Managed product backlog and Agile ceremonies in Jira, and led As-Is/To-Be process mapping and redesign using Miro and Visio.

Product Ownership Backlog Management Agile Jira Miro Microsoft Visio Oracle HCM ServiceNow HR Chatbots UAT Change Management

People and Management Analyst

CCR S.A.

Jul 2019 - Mar 2021 (1 year 8 months)

Managed performance and development processes including PDI, feedback, 3Cs, 9-Box, and goal planning. Mapped, reviewed, and optimized HR processes and employee journeys, and supported Oracle HCM implementation activities.

Performance Management PDI Feedback 9 Boxes 3Cs Process Mapping Miro Microsoft Visio Oracle HCM UAT

Administrative Analyst – Holding Communications

Odebrecht

Oct 2015 - Dec 2016 (1 year 2 months)

Mapped and optimized business processes, internal-customer journeys, and operational workflows. Supported project management and business-analysis activities, and managed corporate travel operations and GDS Amadeus.

Process Mapping Business Analysis Project Management Travel Operations Amadeus Continuous Improvement

Administrative Analyst – HR / People & Organization

Atvos (Odebrecht Agroindustrial)

Aug 2013 - Sep 2015 (2 years 1 month)

Managed facilities operations, supplier relationships, contracts, quotations, purchase orders, procurement, fleet, maintenance, workplace services, and safety activities. Coordinated suppliers and internal teams, and supported cost control, audits, and compliance.

Facilities Management Supplier Management Procurement Contract Management Cost Control Audit Compliance

Administrative Analyst – Administrative & Travel Operations

Odebrecht

Sep 2009 - Jul 2013 (3 years 10 months)

Managed facilities, procurement, contracts, vendors, maintenance, safety, security, fleet, and corporate travel operations. Controlled administrative and financial processes including costs, purchase orders, invoices, and contract renewals.

Facilities Management Procurement Contract Management Vendor Management Travel Operations Financial Control ISO Compliance

Customer Service Assistant – Real Estate & Commercial

Cyrela Brazil Realty

Aug 2007 - Aug 2009 (2 years)

Supported Sales, After-Sales, Contracts, Customer Service, Maintenance, technical assistance, and customer requests. Contributed to operational efficiency and customer experience.

Customer Service Sales Support Aftersales Contracts Maintenance Customer Experience

Relationship Consultant

Microsoft

Dec 2006 - Jul 2007 (7 months)

Supported sales, customer prospecting, relationship management, marketing initiatives, and customer engagement aligned with business goals.

Sales Customer Relationship Management Prospecting Marketing Customer Engagement

Travel Ticketing Specialist

Agência Geral Tour Brasil

Apr 2005 - Nov 2006 (1 year 7 months)

Managed corporate accounts, travel solutions, bookings, quotations, supplier coordination, and customer service. Supported commercial operations and service quality.

Corporate Travel Booking Quotations Supplier Coordination Customer Service

Team Coordinator

Varig Airlines

Mar 2002 - Apr 2005 (3 years 1 month)

Coordinated Call Center, Customer Loyalty, Reservations, Ticketing, and Customer Service teams. Supported ISO 9000/9002 quality practices, internal audits, fraud prevention, and operational continuity.

Team Coordination Call Center Customer Loyalty Reservations Ticketing ISO 9000 Internal Audit Fraud Prevention