Viviana Vivas
@vivianavivas
I’m a Live Chat Customer Service Specialist, delivering empathetic support and fast resolutions for guests and hosts.
IndiaWhat I'm looking for
I’m a dedicated customer service professional with experience spanning both on-site and remote roles. I’m originally from Colombia, and I’m now living in India, where I’ve built strong skills in delivering exceptional customer experiences.
From 2021-2024, I worked as a Live Chat Specialist at Airbnb through Sutherland Global Colombia. I provided top-tier support to both guests and hosts via live chat, resolving booking inquiries, account issues, and technical difficulties while communicating clearly and empathetically in real time.
Before that, I served from 2011-2017 at Royal Caribbean International, starting as a waiter's assistant and advancing to restaurant host. I managed diner reservations, coordinated restaurant operations, addressed guest complaints and inquiries, and handled administrative tasks including paperwork and reports—always keeping service seamless and guests satisfied.
Experience
Work history, roles, and key accomplishments
Provided live chat support to Airbnb guests and hosts, resolving booking, account, and technical issues in real time. Escalated complex cases to specialized teams while maintaining high service quality and customer satisfaction.
Managed diner reservations and ensured smooth restaurant operations onboard. Coordinated the waitstaff team, resolved guest complaints, and handled administrative paperwork and reports.
Education
Degrees, certifications, and relevant coursework
Viviana hasn't added their education
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Availability
Location
IndiaAuthorized to work in
Job categories
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