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Langaimei Rongmei

@langaimeirongmei

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Assistant Server at Carnival Cruise Line serving international guests and resolving service concerns.

India

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What I'm looking for

I'm seeking to bring my customer service, client relationship management, and operational skills to a growth-oriented organisation.

At Carnival Cruise Line, I deliver personalised service to international guests, handle enquiries and service concerns, and recommend daily specials and premium offerings.

Previously, I supported guests at The Oberoi, Mumbai, The Taj Mahal Palace, Mumbai, and St. Regis Mumbai. My work included reservations, guest requests, billing enquiries, invoice verification, and coordinating with service teams.

Experience

Work history, roles, and key accomplishments

Current

Assistant Server

Current

Carnival Cruise Line

May 2024 - Present (2 years 6 months)

Delivered personalized customer service to 100+ international guests per shift in a fast-paced, multicultural cruise environment. Built positive guest relationships and handled service concerns professionally.

Customer Service International Client Handling Upselling Communication Skills Problem Solving Team Coordination

Guest Service Associate

The Oberoi, Mumbai

Feb 2024 - Apr 2024 (2 months)

Delivered professional guest support and personalized assistance to domestic and international hotel guests. Managed business centre enquiries, guest requests, and administrative support.

Customer Service Guest Relations Administrative Support Invoice Verification Vendor coordination

Speciality Restaurant Hostess

The Taj Mahal Palace, Mumbai

Jul 2023 - Dec 2023 (5 months)

Delivered high-quality guest relations in a prestigious luxury hospitality environment. Assisted with reservations, guest enquiries, seating coordination, and personalized service requests.

Guest Relations Reservations Seating Coordination Communication Skills Payment Processing

Speciality Restaurant Hostess

St. Regis Mumbai

Mar 2022 - Jun 2023 (1 year 3 months)

Created welcoming and personalized experiences for guests at a luxury five-star hotel. Managed guest reservations, seating arrangements, and special requests while ensuring smooth restaurant operations.

Guest Relations Reservations Seating Arrangements Communication Skills POS systems