Rahul Yadav

I am a dedicated professional with extensive experience in customer service and technical support. My journey began at Convergys, where I represented Comcast in the USA market, resolving customer issues through effective communication and problem-solving. This role honed my skills in claims management and upselling, allowing me to contribute significantly to customer satisfaction and retention.

At Airbnb, I further developed my expertise by managing a team of 20-30 individuals, acting as a vital link between hosts and guests across Europe and the USA. My responsibilities included providing 24/7 assistance, resolving financial claims, and ensuring compliance with Airbnb's standard operating procedures. I take pride in my ability to lead teams effectively, fostering an environment that encourages growth and collaboration.

Currently pursuing a Bachelor's in Commerce, I am committed to continuous learning and professional development. My proficiency in design, website management, and content creation complements my customer service skills, enabling me to deliver exceptional results in any role I undertake.