Shanu Sharma
@shanusharma2
Customer success–driven guest service professional with 2+ years in remote support.
IndiaWhat I'm looking for
I’m a customer success–driven professional with 2+ years of experience managing relationships with international clients in remote environments. I focus on proactive client engagement, personalized communication, and building trust-based relationships that drive satisfaction and retention.
In my current role as a Virtual Guest Service Agent, I manage end-to-end communication with US-based clients across chat, email, and voice. I anticipate guest needs, resolve concerns before escalation, follow up post-resolution, and maintain accurate CRM records to support continuous improvement.
Previously, I delivered personalized guest experiences as a Hotel Intern in a high-volume international hospitality environment and supported customer experience as an Assistant Guest Delight Manager. I’ve collaborated across departments, trained team members on customer-first service, and helped improve guest satisfaction by resolving issues quickly.
Experience
Work history, roles, and key accomplishments
Virtual Guest Service Agent
P’Tosh Group of Hotels
Mar 2025 - Present (1 year 1 month)
Manage end-to-end guest communication with US-based clients across chat, email, and voice, providing proactive and personalized support. Resolve concerns before escalation, follow up after resolution, maintain CRM records, and coordinate with internal teams to support guest satisfaction.
Hotel Intern
Galt House Hotel
Aug 2023 - Aug 2024 (1 year)
Delivered personalized guest experiences in a high-volume international hospitality environment by building rapport and communicating effectively. Handled guest concerns with empathy, ensured timely resolution, and collaborated across departments to improve the overall guest experience.
JFAssistant Guest Delight Manager
Jubilant Foodworks
Jun 2022 - May 2023 (11 months)
Managed customer experience for escalated concerns with a retention-focused approach, engaging customers consistently to build trust. Trained team members on customer-first service and monitored service quality to implement improvements that enhanced satisfaction.
Education
Degrees, certifications, and relevant coursework
International Institute Of Hotel Management
Advanced Program in International Hospitality Administration, International Hospitality Administration
Completed an Advanced Program in International Hospitality Administration at International Institute Of Hotel Management (Kolkata) in 2022.
MTMaulana Abul Kalam Azad University of Technology
Bachelor of Science in Hospitality Administration, Hospitality Administration
Earned a Bachelor of Science in Hospitality Administration from Maulana Abul Kalam Azad University of Technology (Kolkata) in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Shanu?
You can contact Shanu and 90k+ other talented remote workers on Himalayas.
Message ShanuFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
