At Book NOLA, I manage guest communications for a US-based vacation rental company, responding to inquiries and coordinating reservations, requests, and property concerns.
I troubleshoot booking and property access issues, coordinate resolutions with relevant teams, and escalate complex or urgent concerns when needed.
I use Hostfully, Airbnb, Vrbo, and Slack to support daily operations and guest communication in a remote environment.
Previously, I worked as Food & Beverage Service Staff at Restaurant / Cafe, welcoming customers, taking orders, and supporting front-of-house service. I also completed a Barista Trainee Course Certification at Cocktail & Dreams, Khar, Mumbai.
