viviana rodriguez
@vivianarodriguez
I lead high-volume operations, recruitment, and client delivery across global teams.
ColombiaWhat I'm looking for
I've led high-volume recruitment operations at Adecco, managing strategic accounts, multiple campaigns, hiring funnels, client governance, and measurable recovery plans.
At CallZilla, I managed customer service, sales, technical support, and help desk programs for international clients, leading bilingual and multicultural teams of 40–120 agents. I translated KPIs, SLAs, QBRs, scorecards, and operational risks into action plans with Training, QA, WFM, IT, and HR.
I've also led technical support and after-sales operations for ZTE across Latin America and Southern Europe, supporting help desks in 15+ countries. My work combines people leadership, capacity planning, funnel analytics, process improvement, and stakeholder management.
Experience
Work history, roles, and key accomplishments
Led high-volume recruitment operations for strategic accounts, managing multiple campaigns and client stakeholders. Implemented data-driven funnel management and governance to improve fill rate, time to fill, and candidate quality.
Education
Degrees, certifications, and relevant coursework
Politécnico Grancolombiano
Professional Technologist, Customs Management & Foreign Trade
2019 - 2022
Professional Technologist in Customs Management & Foreign Trade from Politécnico Grancolombiano, completed between 2019 and 2022.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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