Jhonathan Baron Hernandez
@jhonathanbaronhernan
Experienced Operations Manager and Talent Coordinator focused on people development.
What I'm looking for
As an Operations Manager and Talent Acquisition Coordinator, I bring a wealth of experience in end-to-end recruitment processes and project management. My focus on customer and candidate success has allowed me to implement effective strategies that enhance the overall recruitment experience. I am proficient in various ATS systems, including Greenhouse and Ashby, and have a strong command of quality analysis tools, which I utilize to drive improvements in recruitment metrics.
Throughout my career, I have successfully led projects aimed at improving candidate satisfaction and streamlining onboarding processes. My role at Power Digital Marketing involved maintaining a talent pipeline and collaborating with hiring managers to meet staffing needs while ensuring compliance with employment laws. I am passionate about fostering diversity and inclusion in recruitment, and I continuously seek to stay updated on industry trends to refine our processes.
With a background in managing large teams and developing effective action plans, I have consistently achieved high levels of customer satisfaction. My experience at Amazon and EXL Service has equipped me with the skills to lead teams effectively and implement strategic initiatives that drive operational excellence. I am eager to leverage my expertise in a dynamic environment that values growth and innovation.
Experience
Work history, roles, and key accomplishments
Talent Acquisition Coordinator
Power Digital Marketing
Jun 2024 - Jul 2024 (1 month)
Managed the end-to-end recruitment process, coordinated interviews, maintained communication with candidates, and updated the ATS Greenhouse. Analyzed recruitment metrics to improve processes and supported diversity efforts.
Talent Coordinator
One
Aug 2023 - Apr 2024 (8 months)
Assisted in the recruitment process from sourcing to onboarding, managed the ATS Ashby, and analyzed recruitment metrics. Focused on improving candidate experience and supporting diversity in hiring.
Assistant Manager
EXL Service
Jan 2023 - Sep 2023 (8 months)
Led recruitment and onboarding for new client campaigns, managed a team of 100 FTEs, and conducted root cause analysis for customer satisfaction. Collaborated with various departments to ensure campaign success.
Team Manager
Amazon
May 2021 - Nov 2022 (1 year 6 months)
Managed agents' development and created action plans based on SMART techniques. Conducted customer satisfaction analysis and led the creation of the AGS structure in Colombia.
Operations Senior Supervisor
Onelink BPO
Sep 2020 - May 2021 (8 months)
Oversaw agents' management and development, focusing on customer satisfaction metrics. Led projects to enhance agent training and efficiency.
Team Manager
Sutherland
Mar 2018 - Sep 2020 (2 years 6 months)
Managed teams and developed action plans based on SMART techniques. Focused on customer satisfaction and conducted root cause analysis to improve service quality.
Education
Degrees, certifications, and relevant coursework
University of San Buenaventura
Bachelor of Science, Software Engineering
Education in Software Engineering with a focus on developing skills in programming, software development, and system analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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