At Teleperformance, I lead and support supervisors and operational teams, coordinating daily priorities and workflows to maintain service continuity. I also manage weekly capacity and staffing activities, supporting workload planning and resource allocation.
I monitor individual and team performance, provide coaching and feedback, and coordinate onboarding so new team members receive the information and support they need. I work with operational leaders, internal teams, and stakeholders to address service needs and potential challenges.
As a Bilingual Supervisor at Teleperformance, I coordinated schedules and workflows, tracked performance indicators, and prepared reports on trends and operational risks. I also supported onboarding and handled operational issues, escalating matters when appropriate.
