Vivek Singh
@viveksingh25
ServiceNow Developer at Mphasis who automated ITSM workflows, reducing ticket resolution time by 30%.
IndiaWhat I'm looking for
At Mphasis, I develop end-to-end ServiceNow solutions across Incident, Problem, Change, and Service Catalog. Workflow automation I implemented reduced ticket resolution time by 30%.
I’ve developed Business Rules, Script Includes, Client Scripts, and UI Policies, and built dynamic Service Catalog items with fulfillment workflows that cut provisioning lead time by 25%.
Previously at Mphasis, I supported Vertiv’s global IT operations as a ServiceNow Administrator/ITSM Engineer. I resolved 95%+ of P1/P2 incidents within SLA and configured Change Management workflows that reduced unapproved changes by 20%.
At Dongfang Electronics Ltd, I contributed to software development and system integration, and assisted with debugging and testing embedded software modules. I hold ServiceNow Certified System Administration (CSA) and ITIL Foundation certifications, and I’m seeking to contribute as a ServiceNow Developer in a growth-oriented organization.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Mphasis Pvt Ltd
Dec 2023 - Present (2 years 10 months)
Developed and implemented end-to-end ServiceNow solutions across ITSM modules, reducing ticket resolution time by 30% through workflow automation. Built custom Business Rules, Script Includes, Client Scripts, and UI Policies to enforce business logic and improve platform usability for 500+ end users.
ServiceNow Administrator/ ITSM Engineer
Mphasis Pvt Ltd
Dec 2021 - Nov 2023 (1 year 11 months)
Delivered ServiceNow application support for Vertiv's global IT operations, resolving 95%+ of P1/P2 incidents within SLA through structured ITIL-based workflows. Configured ITIL-compliant Change Management processes, including risk assessment matrices and CAB approval workflows, reducing unapproved changes by 20%.
Software Engineer
Dongfang Electronics Ltd
Jul 2021 - Dec 2021 (5 months)
Contributed to software development and system integration projects within an electronics manufacturing environment. Assisted in debugging and testing embedded software modules, ensuring adherence to quality and delivery timelines.
Education
Degrees, certifications, and relevant coursework
Gyan Ganga Institute of Technology Sciences
Bachelor of Technology, Electronics and Communication Engineering
2017 - 2021
Bachelor of Technology in Electronics and Communication Engineering from Gyan Ganga Institute of Technology Sciences, 2017-2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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