Cynthia Gonzalez

Deliver exemplary customer service by resolving complaints and maintaining high satisfaction; consistently achieve Subject Matter Expert QA scores of 95%+ and CSAT scores of 90%+.

Provided timely resolution of customer complaints and collaborated cross-functionally to address complex issues while maintaining accurate records and fostering repeat business.

Resolved customer complaints efficiently, maintained comprehensive interaction records, and de-escalated challenging situations with calm, professional service.

Handled product selection, ordering, billing, returns, exchanges and technical support, tracking orders end-to-end to ensure timely delivery and high customer satisfaction.

Welcomed guests, promoted Players' Club benefits and facilitated membership sign-ups while conducting floor promotions and using guest feedback to improve service.

Delivered efficient resolution of customer complaints and collaborated with teams to provide personalized support, improving satisfaction and repeat business.

Managed a multi-line phone system, routed calls, coordinated appointments and visitor access, and handled administrative tasks to support operations.

Collaborated with multiple departments to resolve complex customer issues, suggested process improvements, and helped increase repeat business through improved service.

Managed incoming communications, directed calls and messages, coordinated appointment scheduling, and handled mail and document distribution including couriers and faxing.

Completed High School Diploma with general education focus, graduating in June 2011.