Debbie FanaDF
Open to opportunities

Debbie Fana

@debbiefana

Skilled receptionist with over 8 years of customer service experience.

United States

What I'm looking for

I am seeking a role that values strong communication and customer service, with opportunities for growth.

I am a dedicated and skilled receptionist with over eight years of experience in customer service roles. My journey has equipped me with strong communication skills and a deep understanding of client needs, allowing me to provide exceptional service in various environments. I am bilingual in English and Spanish, which enhances my ability to connect with a diverse clientele.

Throughout my career, I have worked in high-volume settings, such as GLOBAL CONTACT SERVICES, where I managed customer inquiries and scheduled trips for clients. My organizational skills and attention to detail have consistently enabled me to meet deadlines and exceed expectations. I thrive in team-oriented environments and am committed to fostering positive relationships with both clients and colleagues.

Experience

Work history, roles, and key accomplishments

GA
Current

Customer Service Representative / Travel Planner Agent

Global Contact Services / NYCT MTA Access-A-Ride

Nov 2022 - Present (2 years 6 months)

Managed high call volumes, scheduled trips, and entered client information into a database. Assisted clients with policy inquiries and resolved same-day issues by coordinating with providers for vehicle locations and ETAs.

PF

Customer Service Representative

Planet Fitness

Apr 2022 - Oct 2022 (6 months)

Greeted customers and assisted with transactions and inquiries. Facilitated new membership sign-ups for clients.

CI

Customer Service Associate

Citarella

Sep 2021 - Aug 2022 (11 months)

Greeted customers, assisted with groceries, and managed check-out processes. Operated cash registers and handled transactions, while maintaining a clean work station and lifting up to 50 pounds.

DR

Cashier/Pharmacy Clerk

Duane Reade

Feb 2020 - Jun 2021 (1 year 4 months)

Provided customer service, operated computerized cash registers, and accurately handled cash and credit card transactions. Assisted customers with prescription medications and made daily phone calls for pick-ups.

NC

Locker Room Attendant

New York Health and Racquet Club

Jun 2019 - Nov 2019 (5 months)

Provided excellent customer service by greeting all customers and answering inquiries about facilities, costs, and policies. Maintained cleanliness of bathrooms and steamers, and provided towels to clients.

BF

Cashier/Sales Associate

Burlington Coat Factory

May 2016 - Nov 2018 (2 years 6 months)

Provided excellent customer service and maximized sales opportunities by suggesting additional merchandise. Restocked and reorganized display items, and marked stocked items using various tools.

CG

Crew Member

Chipotle Mexican Grill

Oct 2015 - Feb 2016 (4 months)

Served food, prepared meals, and managed the tortilla station and line. Maintained a clean service area, equipment, cookware, and utensils, while also restocking inventory and lifting heavy boxes daily.

Education

Degrees, certifications, and relevant coursework

MS

Murry Bergtraum High School

High School Diploma, General Studies

Earned a High School Diploma in 2011.

Tech stack

Software and tools used professionally

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Debbie Fana - Customer Service Representative / Travel Planner Agent - Global Contact Services / NYCT MTA Access-A-Ride | Himalayas