Debbie Fana
@debbiefana
Skilled receptionist with over 8 years of customer service experience.
What I'm looking for
I am a dedicated and skilled receptionist with over eight years of experience in customer service roles. My journey has equipped me with strong communication skills and a deep understanding of client needs, allowing me to provide exceptional service in various environments. I am bilingual in English and Spanish, which enhances my ability to connect with a diverse clientele.
Throughout my career, I have worked in high-volume settings, such as GLOBAL CONTACT SERVICES, where I managed customer inquiries and scheduled trips for clients. My organizational skills and attention to detail have consistently enabled me to meet deadlines and exceed expectations. I thrive in team-oriented environments and am committed to fostering positive relationships with both clients and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Travel Planner Agent
Global Contact Services / NYCT MTA Access-A-Ride
Nov 2022 - Present (2 years 6 months)
Managed high call volumes, scheduled trips, and entered client information into a database. Assisted clients with policy inquiries and resolved same-day issues by coordinating with providers for vehicle locations and ETAs.
Customer Service Representative
Planet Fitness
Apr 2022 - Oct 2022 (6 months)
Greeted customers and assisted with transactions and inquiries. Facilitated new membership sign-ups for clients.
Customer Service Associate
Citarella
Sep 2021 - Aug 2022 (11 months)
Greeted customers, assisted with groceries, and managed check-out processes. Operated cash registers and handled transactions, while maintaining a clean work station and lifting up to 50 pounds.
Cashier/Pharmacy Clerk
Duane Reade
Feb 2020 - Jun 2021 (1 year 4 months)
Provided customer service, operated computerized cash registers, and accurately handled cash and credit card transactions. Assisted customers with prescription medications and made daily phone calls for pick-ups.
Locker Room Attendant
New York Health and Racquet Club
Jun 2019 - Nov 2019 (5 months)
Provided excellent customer service by greeting all customers and answering inquiries about facilities, costs, and policies. Maintained cleanliness of bathrooms and steamers, and provided towels to clients.
Cashier/Sales Associate
Burlington Coat Factory
May 2016 - Nov 2018 (2 years 6 months)
Provided excellent customer service and maximized sales opportunities by suggesting additional merchandise. Restocked and reorganized display items, and marked stocked items using various tools.
Crew Member
Chipotle Mexican Grill
Oct 2015 - Feb 2016 (4 months)
Served food, prepared meals, and managed the tortilla station and line. Maintained a clean service area, equipment, cookware, and utensils, while also restocking inventory and lifting heavy boxes daily.
Administrative Assistant
Hostos Community College/SYEP
Jul 2010 - Aug 2011 (1 year 1 month)
Provided front desk reception, greeted students, and answered telephones. Supported the office through data entry, filing, and distributing mail, and updated student information in the department database.
Administrative Assistant
The Salvation Army/SOBRO Youth Program
Jun 2009 - Mar 2010 (9 months)
Supported daycare center staff with clerical tasks, including faxing job orders. Greeted clients, answered questions, and managed phone calls, while executing proper telephone and in-person procedures.
Education
Degrees, certifications, and relevant coursework
Murry Bergtraum High School
High School Diploma, General Studies
Earned a High School Diploma in 2011.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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