Vittoria Stornello

Managed a shared portfolio of clients, ensuring outstanding customer support and adherence to KPIs. Responsibilities included monitoring queues, reconciling accounts, and resolving customer disputes while maintaining strong relationships with internal stakeholders.

Proactively managed external stakeholders, ensuring timely debt recovery and maintaining a low aged debt percentage. Provided detailed reports and managed queries while ensuring compliance with KPIs.

Led a team of credit controllers, managing debt recovery processes and reporting to the CFO. Focused on reducing debtor days and improving collection rates through effective team management and process reviews.

Oversaw credit control and auditing processes across multiple countries, leading a team and ensuring compliance with financial controls. Coordinated month-end reporting and implemented new processes for efficiency.

Conducted recovery audits and managed client relationships to ensure timely collection of funds. Provided management with periodic reports and identified opportunities for additional scope.

Managed daily cash handling and banking operations, ensuring accurate account reconciliation and compliance with company policies. Led training for employees on cash procedures.

Provided excellent customer service and managed sales operations, including training interns and coordinating advertising materials. Achieved monthly sales targets through effective team management.

Managed financial transactions and reporting for the restaurant, including payroll and accounts payable. Ensured accurate financial records and compliance with regulations.

Completed a rigorous curriculum focused on scientific studies, including mathematics, physics, and biology, while also engaging in various extracurricular activities that fostered teamwork and leadership skills.