Open to opportunities

Lee Wright

@leewright

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Lead Credit Controller focused on fast debt recovery, accurate creditworthiness checks, and cash-in performance.

United Kingdom

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What I'm looking for

I’m looking for a credit control role where I can improve cash-in performance, strengthen collections through accurate creditworthiness checks, and help teams meet KPI/SLA targets with efficient, customer-focused execution.

I’m a Lead Credit Controller with a strong track record in business-to-business credit control, frequently managing accounts where balances can “owe millions of pounds.” I assess creditworthiness using Dunn and Bradstreet, Experian and Equifax, then drive collections by reconciling banks, allocating cash to accounts, and managing invoicing and purchase orders for billing purposes.

I consistently hit my “cash in” target (90% of monies owed) month on month, and I’m proficient across finance systems including SAP, Safe, Netsuite and Salesforce. I also bring leadership experience from managing teams of 17 (penalty charge notices and life insurance claims), coaching against KPI’s/SLA’s, resolving escalations quickly, and building supportive, high-performing environments.

Experience

Work history, roles, and key accomplishments

Current

Lead Credit Controller

Current

Adexec

Mar 2022 - Present (4 years 3 months)

Performed B2B credit control, assessing new accounts’ creditworthiness using Dunn & Bradstreet, Experian, and Equifax, and managing a personal ledger end to end. Achieved a consistent 90% monthly “cash in” target while reconciling banks, allocating cash to accounts, and optimizing invoicing and payment collection.

Credit Control Dun & Bradstreet Experian Bank Reconciliation Cash Allocation SAP NetSuite Invoicing

Team Manager

BDO

Feb 2020 - Jul 2021 (1 year 5 months)

Managed 17 claims handlers, ensuring core SLA targets by distributing workloads based on team capability. Monitored KPIs and reporting, and implemented coaching, 1:1s, and probation objectives to maintain performance.

Insurance Claims Management SLA Management KPI Reporting Workload Distribution Probation Reviews Team Leadership Forecasting

Team Leader (Credit Control)

Stonham Housing

Apr 2017 - Feb 2020 (2 years 10 months)

Led a team of 5 credit controllers managing rental accounts across the country to recover arrears and keep balances within company expectations. Owned day-to-day team operations, aligned KPI targets to SLA delivery, and handled direct support including client payment arrangements to reduce escalation and support court-action prevention.

Credit Control Debt Recovery Payment Arrangement Direct Debits Standing Orders

Administration Manager

Manor Park Nursing Home

Jan 2005 - Feb 2011 (6 years 1 month)

Managed a small administration team and coordinated reception operations, rotas, appointments, queries, and day-to-day administration. Produced reports and chased/processed invoices to keep accounts up to date, while using Microsoft Office (Word, Excel, Outlook) and providing customer service for visitors.

Administration Management Microsoft Excel Microsoft Word Outlook Data Entry Report Writing Invoice Processing Customer Service

Team Leader

Bank of Scotland

Feb 2002 - May 2005 (3 years 3 months)

Ran a fast-paced inbound customer service team, using call monitoring and analysis to improve service levels and internal processes. Produced call and query trend forecasting, supported implementation of new projects/processes, and ensured service levels were consistently achieved.

Inbound customer service Process Improvement KPI Management Team Leadership Performance Management

Account Manager / Credit Controller

Bank of Scotland

Feb 2000 - May 2002 (2 years 3 months)

Monitored accounts to ensure payments were made in full and on time, handling both inbound and outbound customer communication. Assessed creditworthiness using Experian and Equifax, set up direct debits, processed card payments, and arranged payment schedules for arrears recovery.

Credit Control Experian Direct Debit Setup Card Payment Arrears Management Payment Scheduling

Education

Degrees, certifications, and relevant coursework

University of Brighton

Postgraduate Certificate in Education (PGCE), Education

2012 - 2013

Completed a Postgraduate Certificate in Education (PGCE) via a comprehensive 9-month programme in partnership with local schools to achieve QTS (Qualified Teacher Status). Included a MA module with credits toward an MA in education.

Glyndwr University

Bachelor of Arts (Honours), Education and Development

2009 - 2012

Grade: First Class

Activities and societies: Research project: motivation and behaviour/cognitive development within the classroom setting.

Earned a BA (Hons) in Education and Development, achieving a First Class (1st). Developed knowledge and skills in teaching/classroom practice, learning theories/strategies, and a research project focused on motivation and behaviour/cognitive development in the classroom.

Christleton High School

GCSEs and A-Levels, Secondary Education

1992 - 1999

Completed secondary education, achieving GCSEs (1997) in English Lit, English Lang, Mathematics, Science, History, Geography, French, and Drama, and A-Levels (1999) in English, Psychology, and Sociology.