Vita Vidaurre

As a dedicated Technical Support Engineer and Americas Support Lead at Atlan, I have honed my skills in managing complex technical inquiries and leading a frontline team across the Americas region. My expertise lies in API integration, SDK implementation, and data governance solutions, where I have maintained a remarkable 99% customer satisfaction rating. I take pride in optimizing support procedures and implementing automated systems that enhance efficiency and compliance with service level agreements.

Previously, I served as a Senior Technical Specialist at Brightcove Inc., where I achieved a 98% customer satisfaction score by expertly handling intricate technical implementations. My role involved developing comprehensive client playbooks and leading technical troubleshooting for live streaming events. I am passionate about mentorship and have created onboarding playbooks for new team members, ensuring a smooth transition into our technical environment.