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Jorge Barrera

@jobarv

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Support Engineer with expertise in cloud solutions and technical support.

Mexico

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What I'm looking for

I seek a dynamic role that fosters growth and innovation in technology.

I'm Jorge de Jesus Barrera Valencia, an Electronics and Automation Engineer with a robust background in technical support and software development. Currently, I work as a Support Engineer at Blue Yonder, where I specialize in incident handling and troubleshooting for SaaS platforms. My role involves diagnosing issues in Linux environments and SQL databases, ensuring that customers receive swift and effective solutions.

Previously, I served as a Senior IT Specialist at Airrey Service, focusing on database administration and CRM code improvements. My experience extends to cloud services, where I managed AWS resources and provided remote technical support. I have also freelanced as a Software and Web Developer, creating web applications and collaborating with design teams. My commitment to continuous improvement drives me to enhance customer experiences and optimize support processes.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer 1

Current

Blue Yonder

Jan 2024 - Present (1 year 6 months)

Responded to and resolved technical issues reported by customers, ensuring quick and effective solutions. Diagnosed and resolved issues related to Blue Yonder's SaaS platforms, including those running on Linux environments and SQL databases.

Troubleshooting Root Cause Analysis Linux SQL Documentation Knowledge Management

Senior IT Specialist

Airrey Service

Jan 2023 - Present (2 years 6 months)

Administered databases with Microsoft SQL Server and improved CRM code using Visual Basic .NET, including HTML, CSS, and JavaScript changes. Developed new applications from scratch using Visual Basic .NET (Webforms) and managed VoIP 3CX systems.

Microsoft SQL Server CRM Visual Basic HTML CSS JavaScript 3CX AWS Services EC2 IAM Lambda Aurora RDS S3

Software and Web Developer

Freelance

Jan 2020 - Present (5 years 6 months)

Developed software and web solutions using HTML, CSS, JavaScript, Spring Boot, Java, and C. Created CRM systems with PHP, SASS, and SQL on AWS EC2 instances, collaborating with design teams via Figma and development teams via Git and GitHub.

HTML CSS JavaScript Spring Boot Java C#PHP SASS SQL AWS EC2 Figma Git GitHub Technical Support Cloud Computing

Channel Specialist. Drives and Motors

ABB México

Jan 2017 - Present (8 years 6 months)

Specialized in drives and motors as a Channel Specialist. Provided product expertise for drives and soft starters.

Drive Channel Management Soft Starters

Especialista de Producto. Drives y Arrancadores Suaves

Risoul y Cia, S.A de C.V.

Jan 2012 - Present (13 years 6 months)

Worked as a Product Specialist focusing on drives and soft starters. Gained experience in product management and technical support for industrial automation components.

Drive Soft Starters Industrial Automation Technical Support

Service Engineer Trainee

Danfoss Industries, S.A. de C.V.

Jan 2010 - Present (15 years 6 months)

Completed a Service Engineer Trainee program, gaining foundational knowledge in engineering services. Assisted with various technical tasks and learned about product maintenance and troubleshooting.

Engineering Technical Support Maintenance Troubleshooting

Education

Degrees, certifications, and relevant coursework

Universidad Autónoma de Nuevo León

Ingeniero en Electrónica y Automatización, Electrónica y Automatización

Studied Electronics and Automation Engineering at the Universidad Autónoma de Nuevo León. Focused on developing skills in electronic systems and automation processes.