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@bradgarcia
I am a Technical Support Engineer specializing in Cloud Ops and PostgreSQL.
MexicoI am a Technical Support Engineer with experience building reusable solutions, performing Cloud Ops DBA tasks, and resolving complex customer issues. I have a strong foundation in Linux, PostgreSQL, and data analysis, and I proactively create documentation and automation to reduce repeat incidents.
I have monitored enterprise services using AppDynamics, Nagios, and OpsGenie, triaged tickets in Jira, and deployed software updates and SQL reports. I configure Intercom to automate responses and use Postman to streamline data retrieval for brand and advertiser datasets. I also maintain Linux servers and support Windows and enterprise applications.
I am seeking new challenges where I can further develop my cloud database and systems expertise within a collaborative, process-driven team.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
WPP Mexico
Jun 2023 - Present (2 years 5 months)
Handle user requests via Jira and Intercom, manage brand and advertiser data, create documentation and configure Intercom automations to streamline support workflows.
Edenred México
Jan 2023 - Jun 2023 (5 months)
Monitored enterprise services with AppDynamics, Nagios and OpsGenie, triaged Jira tickets, deployed software updates and SQL reports, and supported incident response while maintaining Linux servers.
QAD
Jun 2022 - Jan 2023 (7 months)
Performed Cloud Ops DBA tasks and database support, delivered reusable solutions, managed enterprise app installations/upgrades, and troubleshot Windows and Linux servers to reduce issue recurrence.
Tata Consultancy Services
May 2021 - Jun 2022 (1 year 1 month)
Resolved client issues via phone and provided L1 support for peripherals, networks, servers and staff accounts using Active Directory, SQL and vSphere to restore service.
Teleperformance
Feb 2018 - Apr 2021 (3 years 2 months)
Delivered customer service across multiple roles including team management, QA and backoffice functions, and performed data analysis with Excel to improve processes and satisfaction.
Degrees, certifications, and relevant coursework
UGComputational Systems Engineering
Pursuing a degree in Computational Systems Engineering at Universidad Virtual del Estado de Guanajuato with expected graduation in 2026.
MexicoYou can contact Brad and 90k+ other talented remote workers on Himalayas.
Message Brad
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