Open to opportunities

Brad Garcia

@bradgarcia

Message

I am a Technical Support Engineer specializing in Cloud Ops and PostgreSQL.

Mexico

Message

What I'm looking for

I seek a technical-support or Cloud Ops role where I can solve complex incidents, build reusable solutions, and grow expertise in Linux, PostgreSQL, databases, and automation within a collaborative team.

I am a Technical Support Engineer with experience building reusable solutions, performing Cloud Ops DBA tasks, and resolving complex customer issues. I have a strong foundation in Linux, PostgreSQL, and data analysis, and I proactively create documentation and automation to reduce repeat incidents.

I have monitored enterprise services using AppDynamics, Nagios, and OpsGenie, triaged tickets in Jira, and deployed software updates and SQL reports. I configure Intercom to automate responses and use Postman to streamline data retrieval for brand and advertiser datasets. I also maintain Linux servers and support Windows and enterprise applications.

I am seeking new challenges where I can further develop my cloud database and systems expertise within a collaborative, process-driven team.

Experience

Work history, roles, and key accomplishments

Current

Shift Tech Engineer IV.2

Current

WPP Mexico

Jun 2023 - Present (2 years 2 months)

Handle user requests via Jira and Intercom, manage brand and advertiser data, create documentation and configure Intercom automations to streamline support workflows.

Jira Intercom Postman)Data Management PostgreSQL Documentation Troubleshooting

International Frontline Technical Support Engineer

Edenred México

Jan 2023 - Jun 2023 (5 months)

Monitored enterprise services with AppDynamics, Nagios and OpsGenie, triaged Jira tickets, deployed software updates and SQL reports, and supported incident response while maintaining Linux servers.

AppDynamics Nagios OpsGenie Jira SQL Linux Incident Management Monitoring

Technical Support Engineer Associate

QAD

Jun 2022 - Jan 2023 (7 months)

Performed Cloud Ops DBA tasks and database support, delivered reusable solutions, managed enterprise app installations/upgrades, and troubleshot Windows and Linux servers to reduce issue recurrence.

SQL Linux Windows Server Installation Troubleshooting

Technical Support Help Desk L1

Tata Consultancy Services

May 2021 - Jun 2022 (1 year 1 month)

Resolved client issues via phone and provided L1 support for peripherals, networks, servers and staff accounts using Active Directory, SQL and vSphere to restore service.

Active Directory SQL VSPhere Help Desk Troubleshooting Networking Windows Customer Support

Various Roles

Teleperformance

Feb 2018 - Apr 2021 (3 years 2 months)

Delivered customer service across multiple roles including team management, QA and backoffice functions, and performed data analysis with Excel to improve processes and satisfaction.