I'm looking for a role combining technical problem-solving with clear communication. Right now, I troubleshoot SaaS apps, reproduce issues in AWS, and collaborate with engineering, but I also love translating complex tech into simple solutions for users. I learn new systems fast and adapt smoothly to changing tools.
AM
Looking for a job
Arleth Morales
@arlethmorales
Bilingual technical support specialist with 10+ years in SaaS, debugging in AWS and documenting root causes in Jira.
United StatesWhat I'm looking for
I’m a bilingual technical support specialist with 10+ years of customer support experience in SaaS environments. I focus on diagnosing application-level issues, reproducing bugs, and translating technical findings into clear, actionable documentation.
At GoGuardian, I diagnosed and resolved technical issues in a web-based SaaS platform, reproducing and debugging customer-reported problems in an AWS environment. I collaborate closely with Engineering and QA to escalate and resolve complex issues while keeping high-volume chat and email queues moving quickly.
Before that, I delivered customer-focused technical and product support in a high-volume environment and managed daily claim handling to maintain accuracy and satisfaction. I also bring a logistics operations background that strengthens my organization and process discipline when resolving issues end-to-end.
Experience
Work history, roles, and key accomplishments
Current
Diagnosed and resolved technical issues in a web-based SaaS used by K–12 institutions. Reproduced and debugged customer-reported problems in AWS, documented root causes in Jira, and partnered with Engineering and QA to resolve complex escalations.
Provided customer-focused technical and product support by assessing needs and delivering tailored solutions. Educated customers on Apple products and services and resolved issues in a high-volume environment.
Managed 50+ insurance claims daily, ensuring accurate documentation and timely resolution. Guided policyholders through complex procedures while maintaining high satisfaction ratings using multiple systems to support customer interactions.
SL
Assistant Logistics Manager
Seamless Logistics LLC
Nov 2022 - Feb 2023 (3 months)
Planned weekly driver schedules to optimize delivery routes. Negotiated contracts with local vendors to improve operational efficiency and ensured compliance with federal and state transport regulations.
Education
Degrees, certifications, and relevant coursework
Pasadena City College
Associate of Science, Psychology
Grade: GPA: 3.4
Earned an Associate of Science in Psychology from Pasadena City College, graduating in 2025 (GPA: 3.4).
Pasadena City College
Associate of Arts, Humanities
Grade: GPA: 3.4
Earned an Associate of Arts in Humanities from Pasadena City College, graduating in 2025 (GPA: 3.4).
Pasadena City College
Associate of Arts, Social & Behavioral Sciences
Grade: GPA: 3.4
Earned an Associate of Arts in Social & Behavioral Sciences from Pasadena City College, graduating in 2025 (GPA: 3.4).
Availability
Looking for a job
Location
United StatesAuthorized to work in
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