Princess Emily Lorraine W
@princessemilylorrain
Customer service and data-entry specialist with 10 years' experience delivering accurate client solutions.
AustraliaWhat I'm looking for
I am a dedicated customer service representative and data-entry specialist with ten years of hands-on experience across contact centres, retail and freelance remote work. I consistently meet KPIs while delivering high-quality, accurate data management and first-contact resolutions.
In roles ranging from Customer Solutions Specialist to freelance data-entry contractor, I have managed inbound and outbound calls, processed claims, updated customer records, and used multiple CRM and process systems. I adapt quickly to new tools and took my duties remote during COVID to maintain service continuity.
I pride myself on strong organisation, time management, communication and problem-solving skills, and a meticulous approach to quality assurance. I have experience with Microsoft Word and Excel and with extracting and maintaining data from websites and databases.
I am motivated by opportunities to provide excellent customer outcomes, streamline processes, and continue upskilling in technical and service-focused environments.
Experience
Work history, roles, and key accomplishments
Freelance Data Entry Specialist
Self Employed
Jan 2023 - Jun 2025 (2 years 5 months)
Provided remote data entry and data extraction services, maintaining and updating records in Excel and Word while ensuring quality assurance and timely delivery for clients.
Customer Solutions Specialist
Stellar/PROBE
Jan 2018 - Nov 2022 (4 years 10 months)
Managed inbound/outbound calls, processed claims and updated customer records using CRM systems, consistently meeting daily, weekly and monthly KPIs and achieving first contact resolution.
Customer Service Analyst
NCSS Technology Services
Jan 2015 - Dec 2016 (1 year 11 months)
Served as first point of contact for technical and business enquiries, organised technical repairs and escalations, and managed calls and case records using MAPS email and database systems.
Customer Service Representative
Officeworks
Jan 2012 - Feb 2013 (1 year 1 month)
Managed client records, placed orders and coordinated deliveries, handled CRM-based inquiries and performed price matching and follow-ups with retail stores to resolve customer needs.
Customer Service Agent
Axiom
Jan 2011 - Dec 2011 (11 months)
Handled client records, order placement and invoice processing using marketplace systems while conducting inbound/outbound calls and upselling relevant products to customers.
Education
Degrees, certifications, and relevant coursework
Certificate III in Business
Certificate III in Business, Business
Completed Certificate III in Business in July 2015.
AMAustralian Institute of Music
Completed a program at the Australian Institute of Music in February 2013.
APAustralian College of Applied Psychology
Completed a program at the Australian College of Applied Psychology in February 2013.
HSC School Certificate
HSC School Certificate, General Secondary Education
Completed the HSC School Certificate in November 2007.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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