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Toni-Lee Mercieca

@tonileemercieca

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Detail-oriented data specialist with a passion for accuracy and organisation.

Australia

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What I'm looking for

I am looking for a role that allows me to utilise my skills while providing opportunities for growth and learning.

I am a detail-oriented and highly organised data specialist with over two years of experience in data collection, organisation, and reporting. My career has been focused on preserving the privacy and integrity of customer data while ensuring compliance with industry standards. I thrive in environments where I can utilise my current skills and learn new ones to help organisations exceed their goals.

In my most recent role as a Quality Assurance Specialist at Direct IT, I was responsible for ensuring data integrity across various platforms, including Fuze, Zoom, Salesforce, and Microsoft Office. I led reviews and reporting, verified data accuracy, and provided quality feedback to maintain compliance and confidentiality. My previous experience as a Customer Solutions Specialist at Medibank allowed me to hone my customer service skills while keeping databases updated and meeting KPIs.

Experience

Work history, roles, and key accomplishments

Quality Assurance Specialist

Direct IT

Dec 2022 - Nov 2024 (1 year 11 months)

Ensured data integrity by verifying sales team data accuracy and adherence to client requirements. Utilized platforms like Fuze, Zoom, Salesforce, Microsoft Office, and Google for lead review, data verification, and quality checks. Maintained compliance and confidentiality throughout all processes.

Data Integrity Quality Assurance Salesforce Microsoft Office Google Suite Compliance Confidentiality Reporting

Customer Solutions Specialist

Medibank

Jan 2022 - Oct 2022 (9 months)

Provided comprehensive customer service, ensuring the database was updated with accurate call information. Managed customer interactions in strict adherence to company policies and consistently met or exceeded key performance indicators. Maintained compliance and confidentiality in all customer data handling.

Customer Service Database Management Compliance Confidentiality Communication Data Entry

Education

Degrees, certifications, and relevant coursework

AWACC

Certificate III, Business Administration

Completed a comprehensive program focusing on essential business administration skills. Gained proficiency in office procedures, data management, and communication, preparing for administrative roles.