Toni-Lee Mercieca

I am a detail-oriented and highly organised data specialist with over two years of experience in data collection, organisation, and reporting. My career has been focused on preserving the privacy and integrity of customer data while ensuring compliance with industry standards. I thrive in environments where I can utilise my current skills and learn new ones to help organisations exceed their goals.

In my most recent role as a Quality Assurance Specialist at Direct IT, I was responsible for ensuring data integrity across various platforms, including Fuze, Zoom, Salesforce, and Microsoft Office. I led reviews and reporting, verified data accuracy, and provided quality feedback to maintain compliance and confidentiality. My previous experience as a Customer Solutions Specialist at Medibank allowed me to hone my customer service skills while keeping databases updated and meeting KPIs.