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Vishwajit Pate

@vishwajitpate

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Dedicated IT-Telecom professional with expertise in voice engineering.

India

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What I'm looking for

I seek a challenging role in a dynamic IT environment that fosters growth and innovation.

I am a dedicated IT-Telecom professional with a proven track record of meeting company goals through consistent and organized practices. My experience spans over a decade, focusing on voice engineering, technical support, and operations management. I have successfully contributed to various projects, enhancing operational efficiency and improving profitability for organizations.

Throughout my career, I have developed a strong skill set in managing VoIP infrastructure, troubleshooting complex telecommunication systems, and providing exceptional customer support. My roles have included Senior Voice Engineer at Buroserve Australia, where I provided technical support and managed VoIP systems, and positions at IOPEX Technology and Etech Global Services, where I honed my skills in Cisco IP Telephony and IVR systems. I am committed to continuous improvement and leveraging technology to drive business success.

Experience

Work history, roles, and key accomplishments

Senior Voice Engineer

Buroserve Australia

Jan 2023 - Mar 2023 (2 months)

Provided technical support and troubleshooting for Sippy soft Switch and customer IVR problems. Managed VoIP infrastructure operations and maintenance, including configuration and troubleshooting of customer VoIP systems, particularly dialers.

Sippy Soft Switch Dialer Technical Support

Support Engineer

IOPEX Technology PVT Limited

Mar 2021 - Sep 2022 (1 year 6 months)

Supported Cisco IP Telephony systems, including call processing and voicemail. Provided remote support for Cisco UCCE products and managed service tickets while mentoring junior team members.

Cisco IP Telephony Call Processing Voicemail Systems UCCE Support

Technical Engineer

Etech Global Services

Sep 2019 - Jan 2020 (4 months)

Monitored end-user systems and performed administrative tasks. Analyzed business requirements and improved system performance, while providing support for AVAYA and Genesys Dialer.

System Monitoring Business Analysis Avaya Genesys Systems Performance

Senior Engineer Telecom

Happiest Minds Technology Pvt Limited

Apr 2016 - Oct 2016 (6 months)

Managed telecommunication and networking evaluations, installed and supported voice/data applications, and improved operational efficiency of networks.

Voice Data Applications

Technical Consultant

Orange Business Services

Apr 2011 - Sep 2012 (1 year 5 months)

Provided remote global support for Alcatel Networked PBX systems, handled troubleshooting, and ensured compliance with ITIL standards.

Alcatel PBX Support Remote Support ITIL Troubleshooting

Customer Support Engineer

Real Soft INC

Jun 2008 - Sep 2010 (2 years 3 months)

Maintained Avaya servers and provided training to junior engineers. Worked on AVAYA Enterprise solutions and increased AMC business in the Mumbai region.

Training Avaya AMC Business Development Technical Support

EPABX Support Engineer

Accord Intercom

Mar 2005 - Jun 2006 (1 year 3 months)

Installed and maintained EPABX systems, provided training, and handled troubleshooting of software and hardware issues.

EPABX Installation Maintenance Training Troubleshooting VOIP Design

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Scholarship Contest Participation, Business & Strategy

Activities and societies: Won inter-collegiate Chess competition and participated in Pulse Polio vaccination Program in 1998.

Participated in the All India Vidyadeep Case study scholarship contest held by Sikkim Manipal University, presenting a case study on Business & Strategy improvement for Perfetti & Horlicks.